The Manager of Clinical Services is responsible for ensuring that patient care is coordinated and managed appropriately. This position is responsible for ensuring that care and services are delivered appropriately and for the supervision of clinical personnel
Essential Job Functions/Responsibilities
- Receives case referrals. Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director or Hospice Physician regarding any questions about an individual's eligibility for services.
- Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality hospice care services.
- Available at all times during operating hours to assist clinicians as appropriate.
- Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course.
- Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.
- Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
- Conducts quarterly record reviews and communicates findings and recommendations to the Regional Director of Clinical Operations and hospice personnel
- Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees.
- Hires, evaluates, and terminates organization personnel under the delegation of the Regional Director of Clinical Operations and/or Administrator.
- Conducts annual evaluations on clinicians, or more frequently if indicated, under the delegation of the Director of Clinical operations and/or Administrator.
- Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organizational activities.
- Assures proper maintenance of clinical records in compliance with local, state and federal laws.
- Responsible for the maintenance of adequate and appropriate inventory of supplies and equipment for the provision of patient services.
- Assists Regional Director of Clinical Operations and other supervisory hospice personnel in the planning, implementation and evaluation of inservice and continuing education programs. Assists in implementing organization policies, procedures, goals and objectives, both short and long range.
- Complies with accepted professional standards and principles.
- Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs. Participates in public relations and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.
- Promotes customer service orientation to all hospice personnel.
Additional Duties
- Participates in on-call duties as defined by the on-call policy.
- Attends interdisciplinary group meetings.
- Assumes responsibility for personal growth and development. Maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes.
- Actively participates in quality assessment and performance improvement teams and activities as assigned.
