Intake Supervisor
Salaried FTE
Reports to Intake Clinical Manager
Job Overview
Reporting to the Intake Clinical Manager, the Intake Supervisor is responsible for the management of Intake Team Leads and Coordinators. Ensures appropriate staffing for 24/7 coverage in department, including weekends and holidays. Assists with the referral-to-admission process to ensure timely evaluations are scheduled, and all necessary documentation is in the patient’s chart. In addition, participates in hiring, training, scheduling and evaluating Intake Leads and Coordinators.
Essential Job Functions
- Oversees Intake Team Leads and Intake Coordinators to ensure 100% of referrals received are entered timely and accurately.
- Works with clinical and business development teams to achieve and maintain an 80% or higher conversion rate.
- Assists Intake Clinical Manager in recruitment, hiring, training, staffing, performance, development, and retention of Intake Team Leads and Coordinators.
- Assists Intake Clinical Manager with managing staffing to ensure 24/7 coverage including weekends, evenings and holidays.
- Assists with referral management including scheduling evaluations to ensure timeliness to the patient’s bedside.
- Assists Intake Clinical Manager with conflict and complaint management resolution.
- Ensure fair treatment of all employes and cultivate positive working environment.
- Addresses and resolves any barriers to admission.
- Accountable for compliance with all HIPAA, CMS, CHAP and CAHPS regulations and standards.
- Performs other related duties as assigned
