The primary responsibility of this position is to ensure the stable operation of a secure and highly available infrastructure including network, servers and cloud resources. The roles and day-to-day tasks of the position include monitoring performance and reliability of the operating environment, responding to incidents, maintaining backups and being a support arm of the entire IT Department.

Duties and Responsibilities:

Under the direction of the Director of IT – Infrastructure:

• Maintains, monitors and supports all infrastructure in the datacenter as well as remote branches
• Support a Windows and Linux Servers on a hypervisor platform.  Including: Implementation, administration, backups, testing, troubleshooting, and patching
• Understand and be proficient in routing protocols and advanced network configurations
• Administer SD-WAN appliances to maintain the highest levels of service
• Configure SAN appliances using industry standard best practices
• Assist with developing and maintaining system design documentation for yearly audits
• Lead and participate in Credit Union projects and initiatives in a collaborative manner
• Maintain and support a virtual apps and desktops in a Citrix environment
• Handle escalations from any IT group with advanced troubleshooting techniques
• Collaborate with the Security team keeping mindfulness in security at the forefront when considering changes to the environment
• Administer and configure the following: firewalls, security appliances, MDM, proxies and other Credit Union specific software
• Responsible for applying security fixes as directed by the Security team.
• Provide after-hours network support during downtime, upgrades and other off-hours projects
• Identify opportunities to improve user satisfaction
• Train members of IT Department in aspects of operating hardware or systems
• Contact vendors to arrange for upgrades, updates, patches, and replacements on software and hardware
• Travel to and from branch locations in performance of duties
• Preserves confidentiality of Credit Union data and records
• Perform other duties assigned by supervisor

• Minimum of 3 years of experience operating an enterprise network as a network or systems administrator
• Experience with VMware vCenter, Cisco Networking and Security products, as well as Citrix XenApp/Desktop preferred
• Current holder of or willing to obtain industry recognized certifications, such as Network+, CCNA or VCA.
• Highly proficient with Windows desktop and server administration
• Experience with Microsoft administration tools such as Active Directory, Group Policy, Remote Server Administration Tools (RSAT), Terminal Services, and Windows Server update Services (WSUS)
• Basic Linux knowledge and understanding
• Have an understanding of and can troubleshoot advanced networking designs
• Working technical knowledge of networking principles, protocols, hardware, and standards
• Familiarity with virtual technology in a SAN environment
• Associates degree in an IT field and/or certifications preferred
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to lift 50 lbs