Help Desk Specialist

Responsibilities: 

• Provide technical support for MS Office, Windows 10 and 11, PC hardware and peripherals, printers, internet access, remote access, and third-party applications
• Triage customer issues, identify root causes, document problems in the Help Desk application, resolve or escalate to the appropriate support level, and follow up to ensure ticket closure and positive customer service experience
• Demonstrate troubleshooting skills while maintaining high customer service standards when assisting end users
• Manage asset documentation, replace various hardware types, and coordinate with vendors and service providers for asset/system maintenance
• Respond to calls from end users requesting computer system assistance, providing first-level support, including desk-side assistance
• Enter and track all trouble calls in the problem tracking application, promptly follow up with users to ensure problem resolution, and take proactive measures to prevent recurrence
• Configure, install, and replace end-user hardware and software as required
• Maintain and operate hardware and software assets
• Perform additional job duties as assigned

Requirements: 

• Associates degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in helpdesk support
• Proficiency in administering Windows operating systems
• Experience with troubleshooting hardware and software issues
• Strong communication and customer service skills 
• Ability to work independently and prioritize tasks effectively
• Must be willing to work 5 days a week on-site in Windsor Mill, MD

EEO Employer:

WinHub LLC is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

The annual salary range for this position is $60,000 to $75,000. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. WinHub provides a variety of additional benefits to its employees. For additional details on the benefits that WinHub offers click here.