Clinical Aide

Earn a Sign-On Bonus (Up to $1,000) when you join our team as a Clinical Aide!

Title: Clinical Aide

Location: Squalicum Family Medicine

City: Bellingham, WA

Position: Full-time 40 hours/week, Monday - Friday 8:00am-5:00pm, non-exempt (hourly)

Compensation: The full wage scale is $18.55-$26.30 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two medical plan options
• Flexible dental coverage, including orthodontia
• Vision coverage
• Expanded Employee Assistance Program (EAP) and mental health program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Up to $1,500 ($3,000 for family coverage) via employer Health Reimbursement Account (HRA)
• Employer-paid Life/AD&D insurance
• Voluntary Accident and Hospital insurance plans

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match
• 401(k) Profit Sharing Plan
• Financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required payroll hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary:

The Clinical Aide provides administrative and patient care support within the appropriate scope of practice to ensure a quality patient experience while adhering to FCN company policies and standards. The specific tasks and responsibilities of this position may differ by Clinic setting and can include some or all of the duties listed below.

Ideal candidates have previous healthcare experience in a clinic or hospital setting in a clinical or administrative capacity. Certified Nursing Assistants or candidates interested in a future career as a certified medical assistant are encouraged to apply.

Patient Registration responsibilities:

• Greets patients upon arrival to the clinic, collecting accurate demographic and insurance information and generating fee slips.

• Obtains patient photograph at appropriate intervals in the registration process.

• Takes accurate phone messages and documents messages directly into the EMR in a timely manner.

• Answers and accurately directs phone calls, requesting necessary information to appropriately route calls. Communicates in a professional, calm, and patient manner.

• Accurately schedules patient appointments within Clinic guidelines.

• Scans insurance cards and applicable forms and documents as needed.

• Assists walk-in patients in identifying an approach to accessing care.

• Provides cross-coverage in all registration roles as directed.

Population Management responsibilities:

• Monitors and performs required tasks on the Population Management reports.

• Supplies pertinent reports to Clinical Assistants at appropriate intervals.

• Contact patients and schedule appointments when due for care.

• Mines data from the hospital system and updates the FCN EMR record.

• Contacts Specialty Care clinics for records (i.e. eye exams and pap exams.)

Clinical responsibilities:

• Supports the clinical team by performing basic tasks in the rooming of patients including documenting the height and weight of the patient, obtaining the vitals by using an automated blood pressure machine, and providing any necessary paperwork for the patient to review for further discussion with the Clinical Assistant and Provider.

• Performs Retinal eye exams as directed.

• Performs supply stocking, autoclaving, and storing of equipment.

• Performs preventative maintenance and weekly checks of equipment.

• Cleans exam rooms to the appropriate standard and processes laundry.

General responsibilities:

• Performs assigned responsibilities using established procedures, policies, guidelines, and standards.

• Utilizes knowledge, experience, and critical thinking skills to deliver a safe, effective and therapeutic care experience for the patients of FCN.

• Consistently meets the quality and compliance standards and always works within the appropriate scope of practice.

• Seeks assistance as needed and asks questions promptly and professionally to the appropriate staff.

• Performs additional duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent computer skills and proficiency in working with MS Word, Excel, EMR, email, and databases.

• Ability to work independently, multi-task, and prioritize detailed projects with frequent interruptions.

• Consistently meets the overall competency standards for EMR documentation.

• Maintains confidentiality and protects patient information in compliance with HIPAA standards.

• Models a positive work ethic and interacts professionally and respectfully with patients, staff, and providers.

• Solves problems and addresses issues and concerns in a professional, respectful manner.

• Comprehends and communicates information accurately and clearly verbally and in writing, both in person and by telephone.

About FCN: As an independent, local, provider-owned family medicine network, we are passionate about our community’s well-being. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community. We have 11 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.

Education and Experience:

• High school diploma or equivalent required.
• Medical office experience preferred.
• Knowledge of medical terminology preferred.
• Acquire and maintain current BLS certification.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.