Patient Services Representative

Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!

Title: Patient Services Representative

Location: Urgent Care Center Bellingham

City: Bellingham, WA

May need to travel to other UCC locations (Bellingham & Mount Vernon) to assist with coverage

Position: Full-time, 40 hours/week, Shifts include evenings, rotating weekends and holidays during UCC operating hours. Urgent Care is open Monday-Friday, 1:00pm - 9:00pm and Saturday-Sunday, 9:00am - 5:00pm, non-exempt (hourly)

Compensation: The full wage scale is $18.55 - $26.30 per hour. We also offer a $3.00 per hour shift differential for eligible evening and weekend hours. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two medical plan options
• Flexible dental coverage, including orthodontia
• Vision coverage
• Expanded Employee Assistance Program (EAP) and mental health program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Up to $1,500 ($3,000 for family coverage) via employer Health Reimbursement Account (HRA)
• Employer-paid Life/AD&D insurance
• Voluntary Accident and Hospital insurance plans

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match
• 401(k) Profit Sharing Plan
• Financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required payroll hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. 

Job Summary: This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Communicate effectively
• Provide excellent customer service
• Effectively manage patient flow
• Respond to patient questions and/or concerns in a calm and helpful manner
• Accurately enter and review patient data in the EMR
• Prioritize and multitask on multiple projects with frequent interruptions

Knowledge, Skills and Abilities:

• Ability to establish lasting and effective employee relationships in a team environment
• Proficiency in using standard computer and office equipment
• Good spelling, grammar, typing, data entry, and phone skills
• Ability to maintain patient privacy and confidentiality
• Ability to adapt to process and procedure changes
• Ability to thrive and grow in a fast-paced, learning environment
• Medical office experience is helpful, but not required
• Bilingual a plus

Required Education: High school diploma or equivalent.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

 Family Care Network is a Drug-Free, Equal Opportunity Employer.