Earn a sign-on bonus (up to $1,000) when you join our team as a Referral Coordinator!
Title: Referral Coordinator
Location: North Cascade Family Physicians
City: Mount Vernon, WA
Position: Full-time, 40 hrs/wk, Monday-Friday, 7:45am - 4:45pm, non-exempt (hourly)
Compensation: The full wage scale is $18.55 - $26.30 per hour. Placement within the wage range is determined by the candidate’s relevant experience.
Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE). Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.
Job Summary: This position is primarily responsible for working with patients to arrange and schedule referral appointments, and act as a liaison with insurance companies and specialist offices.
We are looking for a qualified, motivated individual with a passion for family medicine who can:
- Process referrals from providers in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling appointments as necessary and communicating referral information to patients
- Ensures that patients have the information and may provide information to patient caretakers in accordance with HIPAA.
- Regularly assists patients by answering questions and resolving issues.
- Works with patients and insurance providers to gather and verify insurance information.
- Provides general administrative and clerical support to clinic. These tasks can include answering phone calls and emails, sorting, and delivering faxes, managing schedules, and maintaining EMR.
- Communicates with patients, outside medical offices, insurance carriers, and physicians in a professional and efficient manner.
- Processes (including scanning, importing into EMR, and tracking outside correspondence) medical records in accordance with company standards as well as State and Federal laws.
- Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
- Provides cross coverage as directed.
Essential Knowledge, Skills and Abilities:
- Ability to provide high quality patient centered customer service.
- Ability to communicate effectively with care providers and insurance companies.
- Effectively manage stress.
- Accurately perform detailed work, (i.e. plan, multitask, organize and prioritize work).
- Establish good employee relations including conflict resolution.
- Intermediate computer skills - use of computer applications for Health Information systems, EMR, word processing and spreadsheets.
- Discern and maintains confidentiality (i.e. HIPAA, proprietary information, etc.)
- Works as part of a team; model a positive work ethic and customer friendly relations.
- Prioritize and multitask detailed projects with frequent interruptions.
- Solve problems issues and concerns in a professional manner.
- Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
About FCN: As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. We offer an excellent benefits package including medical, dental and vision insurance, paid time off, 401K and profit sharing. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.
Benefits:
Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.
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Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hospital and Accident insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.
At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).
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Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.
Our 401k retirement plan is designed to support you in preparing for retirement planning and includes individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.
We offer the following programs:
