Clinical Aide

Earn a Sign-On Bonus (Up to $1,000) when you join our team as a Clinical Aide!

Title: Clinical Aide

Location:  Family Health Associates

City:  Bellingham, WA

Position: Full-time, 4 x 10's, Monday - Friday, 7:00am - 6:00pm, variable hours, non-exempt (hourly)

Compensation: The full wage scale is $18.55-$26.30 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75-1.0 FTE) or $500 when accepting a part-time position (0.5-0.74 FTE)(Subject to payback clause). Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

Job Summary:

The Clinical Aide provides administrative and patient care support within the appropriate scope of practice to ensure a quality patient experience while adhering to FCN company policies and standards. The specific tasks and responsibilities of this position may differ by Clinic setting and can include some or all of the duties listed below.

Ideal candidates have previous healthcare experience in a clinic or hospital setting in a clinical or administrative capacity. Certified Nursing Assistants or candidates interested in a future career as a certified medical assistant are encouraged to apply.

Patient Registration responsibilities:

• Greets patients upon arrival to the clinic, collecting accurate demographic and insurance information and generating fee slips.

• Obtains patient photograph at appropriate intervals in the registration process.

• Takes accurate phone messages and documents messages directly into the EMR in a timely manner.

• Answers and accurately directs phone calls, requesting necessary information to appropriately route calls. Communicates in a professional, calm, and patient manner.

• Accurately schedules patient appointments within Clinic guidelines.

• Scans insurance cards and applicable forms and documents as needed.

• Assists walk-in patients in identifying an approach to accessing care.

• Provides cross-coverage in all registration roles as directed.

Population Management responsibilities:

• Monitors and performs required tasks on the Population Management reports.

• Supplies pertinent reports to Clinical Assistants at appropriate intervals.

• Contact patients and schedule appointments when due for care.

• Mines data from the hospital system and updates the FCN EMR record.

• Contacts Specialty Care clinics for records (i.e. eye exams and pap exams.)

Clinical responsibilities:

• Supports the clinical team by performing basic tasks in the rooming of patients including documenting the height and weight of the patient, obtaining the vitals by using an automated blood pressure machine, and providing any necessary paperwork for the patient to review for further discussion with the Clinical Assistant and Provider.

• Performs Retinal eye exams as directed.

• Performs supply stocking, autoclaving, and storing of equipment.

• Performs preventative maintenance and weekly checks of equipment.

• Cleans exam rooms to the appropriate standard and processes laundry.

General responsibilities:

• Performs assigned responsibilities using established procedures, policies, guidelines, and standards.

• Utilizes knowledge, experience, and critical thinking skills to deliver a safe, effective and therapeutic care experience for the patients of FCN.

• Consistently meets the quality and compliance standards and always works within the appropriate scope of practice.

• Seeks assistance as needed and asks questions promptly and professionally to the appropriate staff.

• Performs additional duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent computer skills and proficiency in working with MS Word, Excel, EMR, email, and databases.

• Ability to work independently, multi-task, and prioritize detailed projects with frequent interruptions.

• Consistently meets the overall competency standards for EMR documentation.

• Maintains confidentiality and protects patient information in compliance with HIPAA standards.

• Models a positive work ethic and interacts professionally and respectfully with patients, staff, and providers.

• Solves problems and addresses issues and concerns in a professional, respectful manner.

• Comprehends and communicates information accurately and clearly verbally and in writing, both in person and by telephone.

About FCN: As an independent, local, provider-owned family medicine network, we are passionate about our community’s well-being. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.

Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include two different medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program, and Life/AD&D, Accident and Hospital insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

• Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our 401k retirement plan is designed to support you in preparing for retirement planning and include individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours. 

We offer the following programs:

• 401k Plan with employer match; and

• 401k Profit Sharing Plan

Additional Benefits:
Our clinical staff members are eligible to receive an annual uniform allowance

Education and Experience:

• High school diploma or equivalent.
• Medical office experience preferred.
• Knowledge of medical terminology preferred.
• Acquire and maintain current BLS certification.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: All employees at Family Care Network (FCN) are expected to meet and maintain required immunizations as a contingency of employment. The immunization requirements are as follows: Influenza (annually), Tdap (after the age of 19), MMR, Varicella or a verified history of chickenpox disease, Two-step TST or IGRA (within the last 12 months), COVID-19 vaccine completed series and any additional immunizations determined necessary for the protection of staff and patients. Hepatitis B is also required for employees in positions with a high risk of bloodborne pathogen exposure, which includes the following: Providers, RNs, LPNs, MA-Cs, PSRs at all Urgent Care Locations, and all-laboratory staff. The Hepatitis B vaccine is strongly recommended for all other employees. FCN will cover the cost of required immunizations for any FCN employee. All employee immunizations will be administered by FCN staff except for the COVID-19 vaccine. The COVID-19 vaccine can be administered at a participating pharmacy or other healthcare location. Note: A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting an FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a Drug-Free, Equal Opportunity Employer.