Summer Conference Services Assistant

During the summer conference season, the Office of Conference Services (OCS) coordinates with outside 
organizations to host events and programs on campus. These rentals include performances, conferences, 
athletic programs, film productions, and social events as well as day and residential camps. OCS is 
responsible for planning logistics, organizing set-up and coordinating with internal departments while 
providing exceptional customer service. OCS ensures that information is successfully communicated 
between our clients and campus partners in a timely manner. The goal is to ensure that our clients are 
completely satisfied with their experience at Iona while protecting the interests of the University.

Duties and Responsibilities
• Understand, administer and uphold the OCS policies and procedures
• Serve as a liaison between the Office of Conference Services and internal/ external clients
• Assist with preparation and light housekeeping duties in residence halls including making beds with 
provided linens and conduct room inspections to ensure spaces are prepared for guest arrivals
• Assist with facilities set-ups for conferences, programs and other events
• Prepare, organize and maintain OCS summer inventory including the linen exchange program
• Greet summer groups and assist with check-in & check-out, trouble shoot issues and provide 
customer service support
• Perform room inspections and assist with closing out residence halls after each group departure
• Run errands and deliver event related items on campus
• Perform daily classroom and event space inspections
• Update daily OCS log
• Provide on-call service for all overnight guests 
• Iona University liaison for OCS during the summer programs and group activities
• Any and all other duties as assigned (some light – medium lifting may be requested)

Qualifications

• SCA must agree to be available for employment throughout the summer conference season: June 1, 2025
 – August 15, 2025.
• SCA must attend the mandatory training sessions at the end of May (date TBA).
• Previous summer conference experience preferred, but not required, as well as a strong 
background in customer service and or hospitality.
• Able to live on-campus for the duration of the summer conference program, preferred, but not 
mandatory.
• Must participate in on-call phone duty rotations. 
• Excellent writing and organizational skill with ability to effectively interact and communicate with 
staff, guests and members of Iona community.
• Pro-active, responsible, punctual and able to work independently and in a team environment.
• Strong attention to detail, practical judgment, able to identify and resolve issues.
• Commitment to enthusiastically to take ownership of projects and complete responsibilities in a 
timely manner with limited supervision.
• Basic computer skills and experience with experience with Microsoft Office.
• Able to work a flexible schedule including some evening and weekend hours.
• Staff members are entitled to a ½ hour (unpaid) break (in the middle of the shift) for shifts of six 
consecutive hours

About Iona University/EEO language

Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, nursing, and business administration, as well as Master of Arts, Master of Science, and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYork-Presbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona is widely recognized in prestigious rankings, including The Princeton Review’s 2024 national list of “The Best 389 Colleges” and The Wall Street Journal/College Pulse’s “2024 Best Colleges in America,” which ranked Iona at #66 in the nation overall and #8 in the nation among Catholic schools. Iona's LaPenta School of Business is also accredited AACSB International, a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, and in particular from historically underrepresented groups.