Student Accounts Coordinator

The Student Accounts Coordinator greets and handles the inquiries, registration needs and/or payments of students, parents and other visitors to the SFS offices and provides support services for the SFS team. The Coordinator manages the monthly payment plan and transactions associated with admissions deposits, and other miscellaneous payments.  The Coordinator also assists in the processing of student refunds and responds to email inquiries from students and families.

Duties and Responsibilities

• Manages the Monthly Payment Plan. Process plan enrollments, payments and inquiries. Responsible for maintaining payment plan accounts to ensure payments are accurate. Provide follow-up for delinquent accounts
• Manage the e-commerce platforms for any necessary adjustments, changes or additions. This includes posting payments for visiting students and admission deposits. Reconcile uploads to ensure accuracy
• Student Account payment processing and reconciliation. This includes taking payments from students, reviewing daily SFS postings, scanning checks to bank and bringing cash deposits to the Finance office, and assisting with any necessary reconciliation. Post various charges and payments to student accounts. Audit student accounts for refund processing, posting refunds as assigned.
• Upload Residential Life charge files.  
• Process electronic forms (Dynamic Forms) - FERPA, Title IV Waivers
• Respond to general student financial services inquiries via walk-in traffic, the SFS email inbox and call center referrals. Send SFS communications (email blasts), via email/mail merge, as needed.  Assist in student outreach efforts via phone, text and mailings
• Participate in recruitment and retention functions (new student orientations, registration nights, Admitted Student days, Open House, Move-In Day etc.)

Required Experience

• 1 to 3 years customer service experience, preferably in a higher education environment
•  Minimum of Associate's Degree
• Attention to detail and basic computer skills
• Excellent public relations, oral and written communication and ability to communicate sensitive and/or complex information in a confidential and straightforward manner
• Ability to establish and maintain effective and productive working relationships within a diverse and inclusive environment
• Ability to work under pressure without direct supervision and to remain calm and professional in emotionally charged situations

About Iona University/EEO language

 Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, nursing, and business administration, as well as Master of Arts, Master of Science, and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYork-Presbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona is widely recognized in prestigious rankings, including The Princeton Review’s 2024 national list of “The Best 389 Colleges” and The Wall Street Journal/College Pulse’s “2024 Best Colleges in America,” which ranked Iona at #66 in the nation overall and #8 in the nation among Catholic schools. Iona's LaPenta School of Business is also accredited AACSB International, a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, and in particular from historically underrepresented groups.