PT - Help Desk Specialist

Job Description

The primary responsibility of this position is the supervision of either Ryan or Arrigoni Library including the Technology Help Desk during the weekend and/or evening

Duties and Responsibilities

• Open/Close the library building (Ryan or Arrigoni Library); conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues
• Provide telephone and walk-in support to users on library services, applications and software /hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems
• Generate activity tickets using the Help Desk software system and manage library transactions using OCLC WMS Library system
• Monitor functionality in Ryan classrooms and Romita Auditorium; troubleshoot network printing queues, printers, library copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
• Retrieve books, articles, microfilm and videos as needed, check in/out/renew books, reserve items and ILL materials and activate library accounts, process library overdue notices
• Monitor communications from supervisors, co-workers and campus departments. Utilize resources to maintain awareness of library and campus events
• Supervise student workers
• Performs other job duties as requested by Supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs

Required Experience

• Computer skills required
• Library and public service experience preferred
• Associate Degree Preferred

About Iona University/EEO language

 Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, nursing, and business administration, as well as Master of Arts, Master of Science, and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYork-Presbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona is widely recognized in prestigious rankings, including The Princeton Review’s 2024 national list of “The Best 389 Colleges” and The Wall Street Journal/College Pulse’s “2024 Best Colleges in America,” which ranked Iona at #66 in the nation overall and #8 in the nation among Catholic schools. Iona's LaPenta School of Business is also accredited AACSB International, a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, and in particular from historically underrepresented groups.