Job Title: Regional Manager
Department: Operations
Position Status: Regular Full-Time
Classification: Exempt
Reports To: Sr. Director of Operations
JOB SUMMARY
The Regional Manager is responsible for overseeing a portfolio of 12-14 smaller unit count (15-170 units) affordable housing properties, ensuring strong financial performance, regulatory compliance, and operational excellence. This role requires strategic leadership, data-driven decision-making, and a strong ability to build relationships with internal and external stakeholders.
Key areas of responsibility include:
- Financial Performance & Asset Management
- Regulatory Compliance & Risk Management
- Leasing & Occupancy Strategy
- Facilities Oversight & Capital Planning
- Tenant & Community Relations
- Team Development & Leadership
This position requires a results-oriented leader who thrives in a fast-paced, mission-driven environment while maintaining a high standard of operational efficiency and compliance.
ESSENTIAL FUNCTIONS
Financial & Business Strategy:
- Oversee the financial performance of each assigned property, ensuring budget adherence, revenue growth, and cost control.
- Develop and execute market strategies to maintain 95%+ occupancy rates and optimize revenue.
- Monitor key performance indicators (KPIs) such as rent collection rates, delinquency trends, lease renewals, and financial variances.
- Prepare and present monthly, quarterly, and annual financial and operational reports to senior leadership.
Regulatory Compliance & Risk Management:
- Ensure 100% compliance with LIHTC, HUD, USDA, and Fair Housing regulations.
- Lead and oversee all regulatory audits, inspections, and compliance reporting (e.g., SHRA, CTCAC).
- Implement and enforce risk management strategies to mitigate legal and financial liabilities.
Property & Facilities Oversight:
- Conduct bi-weekly site visits to assess property conditions, curb appeal, and maintenance standards.
- Oversee capital improvement projects, working closely with vendors and contractors.
Leasing & Occupancy Management:
- Drive leasing strategies to maintain targeted occupancy and retention rates.
- Oversee marketing initiatives for lease-ups and renewals.
- Collaborate with Community Managers to ensure high resident satisfaction and engagement.
Team Leadership & Development:
- Lead, coach, and mentor a team of Community Managers and site staff.
- Develop and implement performance management plans to drive employee success.
- Ensure appropriate staffing levels at each community and oversee hiring, training, and retention strategies.
Stakeholder & Community Relations:
- Build strong relationships with residents, community organizations, and external partners to enhance engagement.
- Serve as the primary liaison with government agencies, investors, and housing authorities.
- Represent the company at industry events, housing forums, and community meetings.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
- Travel: Requires regular bi-weekly property visits and there may be a need for some periodic overnight travel.
- Physical Activity: Frequent standing, walking, bending, and occasional lifting (up to 30 lbs).
- Work Hours: Full-time, minimum 40 hours per week, with occasional evenings and weekends as needed.
WHAT WE OFFER
- Competitive salary based on experience.
- Comprehensive health, dental, and vision benefits.
- PTO, VACATION AND SICK TIME
- 403(B) with company match.
- Professional development opportunities and leadership training.
Community Housing Opportunities Corporation (CHOC) is committed to hiring local and regional candidates for our respective CHOC Energy, CES Integrated, Community Impact and Sterling Asset Management divisions.
Since 1984, CHOC has provided housing and self-sufficiency to thousands of families, delivering needed services to low-income individuals and families. We seek job candidates who are committed to helping us achieve our mission, vision and common goals of affordable housing, energy efficiency, family services, property management and a high quality of life for our residents and customers. We look forward to meeting you!
