Host/Hostess

Position Summary:

Greeting and escorting members and their guests to tables. Answering the telephone, taking reservations per The Gallery & Fresco Standards and Procedures. Maintaining a courteous and efficient presence at the door to provide members and their guests with an elegant dining experience.

Essential Functions:

• Understands and implements The Gallery | The Fresco’s statement of purpose and service guarantees.
• Understands and adheres to the Club attendance policy
• Meet and greet guests as they arrive at the podium, escort the party using the host’s name, presenting menus per the “Steps of Service”
• Maintain OpenTable reservations and floor plan so that management and servers know which members are seated where
• Looking ahead in Open Table for reservation conflicts, timing, events, etc. for managers to ensure tables are properly timed
• Understand and implement the “House Rules” for proper attire, cell phone usage and business meetings throughout the dining room (report any violation to management immediately)
• Take reservations per The Gallery | The Fresco Standards and Procedures
• Directs all calls to appropriate departments if you cannot accurately answer a question
• Follows the service rules of etiquette
• Assists members, guests, and co-workers in a friendly and courteous manner

All employees are expected to comply with all Club (and Gallery & Fresco specific) standards and procedures upon hire to maintain safe and efficient operations. Employees who violate Club (and Gallery & Fresco specific) standards and procedures will be subject to disciplinary action up to and including termination.

Supportive Functions:

In addition to performance of the essential functions, this position is required to perform certain supportive functions. The amount of time spent performing each of these functions is to be solely determined by the manager/supervisor on duty and is based on the particular requirements of The Gallery | The Fresco or Club.

• Maintain an open line of communication between members and their guests, management, and line employees
• Assist in the training of newly hired employees
• Knowledgeable about Club amenities and offerings
• Knowledgeable about daily events at The Club

Specific Knowledge, Skills and Abilities:

An individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he/she can perform the essential functions of the job.

• Knowledge of appropriate table settings and service ware.
• Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
• Ability to read, write, and speak the English language sufficiently to understand menus, record orders, and communicate with members and guests on reservation details and special requests.
• Ability to move throughout a crowded dining room to seat guests.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner (carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution).

Qualification Standards

Education:

Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Experience:

Prior hospitality experience (fine dining specifically) is preferred

Licenses and Certificates:

Ability to obtain any Club-required certification or licenses (Ex: TiPs certification)

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned to them by their manager/supervisor.