Classification: Non-Exempt/Hourly
Job Type: Full-Time
Reports To: Senior Vice President of Lending
ABOUT US:
FCB Banks has been family-owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901, and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990, and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today, we have seventeen locations in sixteen wonderful towns that serve customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901, our goal at FCB Banks has been to provide exceptional service to our valued customers.
JOB SUMMARY:
A Loan Officer Trainee will learn the fundamentals of loan origination, assist loan officers and loan assistants, and gain experience in customer interaction, application processing, and credit analysis, ultimately preparing you for a Loan Officer role. Throughout the Loan Officer Trainee Program, the Trainee will be provided with a comprehensive understanding of banking procedures, policies, and practices with the goal of becoming a Loan Officer.
ESSENTIAL JOB DUTIES:
- Participates in training programs within numerous locations and bank departments to enhance knowledge and skills. This includes, but is not limited to, classroom training, shadowing, working in the teller line, new accounts, and loan processing.
- Learns about different loan products, lending processes, and industry best practices.
- Learns and understands the fundamentals of banking operations, including customer service, account management, transactions, etc.
- Observe experienced workers to acquire knowledge of the methods, procedures, and standards required for performing departmental duties.
- Shadow other loan officers to help develop relationships, grow and maintain your loan portfolio, and provide servicing on existing loans.
- Consults with potential loan applicants – answers questions and provides additional information about loan products to create personal relationships.
- Assists customers in completing loan applications, collects necessary documentation, and ensures all information is accurate and complete.
- Provides ongoing support to customers throughout the loan application process, addressing any concerns or inquiries promptly and professionally.
- Review applicants’ credit histories, financial statements, and other relevant information to determine their loan eligibility.
- Prepares and maintains accurate loan files, including contracts, disclosures, and supporting documents.
- Remains up-to-date with federal and state lending regulations and ensures all loan processes comply with these standards.
- Works with senior loan officers to recommend appropriate loan structures, interest rates, and terms based on customer needs and financial profiles.
- Collaborates with loan processors, loan officers, underwriters, and administrative staff to facilitate smooth loan processing and closing.
- Schedules, coordinates, and conducts loan closing.
- Services loans in a portfolio to retain a high loan quality level.
- Monitors the delinquent reports as assigned and takes appropriate corrective action.
- Develops new business and expands existing relationships.
- Participates in civic and community activities to generate visibility and contacts for the bank.
- Cross-sells retail bank products and services.
- Makes sales calls to existing and prospective clients to determine client's financial needs.
- Develops relationships with referral partners, community organizations, housing agencies, local business leaders, realtors, builders, developers, and other referral sources.
- May perform additional duties as assigned.
TECHNICAL SKILLS NEEDED:
- Excellent and professional social and communication skills – verbal and written.
- High-quality writing skills – uses accurate word usage, grammar, spelling, and punctuation in all written correspondence.
- Strong listening skills – must listen and comprehend customer inquiries or concerns to provide a valuable solution.
- Strong technology skills and expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
- Customer Service – acknowledges, greets, and responds quickly to customer needs; remains professional when dealing with challenging situations.
- Problem Solving – identifies and resolves problems timely.
- Teamwork – contributes to building a positive team spirit.
- Basic understanding of financial principles and concepts.
- Quick learner, detail-oriented, and effective at managing and prioritizing multiple tasks.
- Analytical – ability to analyze without bias or prejudice.
- Sales-orientated – decisiveness, negotiation, empathetic.
- Networking Skills – ability to build relationships with clients and other professionals in the industry.
QUALIFICATIONS:
- Bachelor's Degree in a relevant field preferred (Business, Finance, Economics, etc.) or any equivalent combination of education, training, and experience.
- 1 – 3 years of customer service experience (preferred).
- 1 – 3 years of sales experience (preferred)
- 1 – 3 years of financial services industry experience (preferred)
- Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).
WORKING CONDITIONS:
- Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators, and fax machines.
- Availability to work during bank operating hours (i.e., 7:45 am – 6:15 pm Monday through Friday and 7:45 am – 1:15 pm Saturdays). Additional hours may be required, including evenings and weekends.
- Requires regular local travel, including offsite training, meetings, and events.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee is required to lift up to 15 lbs. regularly and occasionally up to 25 lbs.
- Ability to multi-task, work in a fast-paced, changing environment, and commit to accuracy and timeliness.
- Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from their supervisor
- Ability to maintain confidentiality.
BENEFITS:
- $20.00 - $25.00 per hour, eligible for performance-based bonuses and incentives
- Health, Dental, Vision Insurance
- Group Life Insurance 1x annual salary, 100% paid by the bank
- Long-Term Disability insurance, 25% paid by the bank
- Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program, Travel Assistance, and Life Services Tool Kit
- Paid time off, including Vacation, Personal and Sick leave
- Partially paid Parental Leave for eligible employees
- 401(k) with company match for eligible employees
DISCLAIMER:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.
FCB Banks retains the right to change or assign other duties to this position.
