Product Information and Digital Asset Manager

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design.  A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world. 

In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living’s products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.

What we do for our team members:

• Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
• Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
• Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
• Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
• Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

The Product Information and Digital Asset Manager will oversee the management and optimization of the company’s Product Information Management (PIM) and Digital Asset Management (DAM) systems, currently powered by inRiver. This role is responsible for ensuring accurate, consistent, and complete product data for a 10,000+ SKU catalog across multiple sales and marketing channels. 

As the central point of contact for all product data processes, this individual will manage system configurations, integrations, and user training while driving process improvements, data governance, and user adoption. The ideal candidate will possess strong analytical skills, advanced Excel proficiency, and a technical aptitude for managing PIM/DAM tools and related systems. 

Essential Responsibilities:

System Administration & Integration

• Serve as the primary administrator for the PIM/DAM system, managing user roles, permissions, workflows, and system configurations.
• Configure and maintain data models, workflows, and automated processes within the PIM/DAM system.
• Work closely with our head of governance and monitor all system integrations with ERP, ecommerce platforms, CRM, and marketing tools to ensure seamless data flow across the organization.
• Monitor system performance, troubleshoot technical issues, and work with inRiver or other vendors to resolve problems and perform updates or upgrades.
• Oversee updates to the PIM for attribute and imagery changes, ensure data is communicated to e-commerce partners, and collaborate with back office, QC, and marketing teams to develop an effective process for identifying and managing these updates.

Data Management & Governance

• Act as the owner of the master product data store, maintaining accuracy, consistency, and completeness of all product data, including attributes, relationships, descriptions, and digital assets.
• Maintain data governance policies, including standards for data formatting, attribute management, and categorization.
• Conduct regular audits to monitor data quality and address inconsistencies or gaps proactively.
• Manage data enrichment processes, including keyword optimization, translations, and image/video tagging.

Process Improvement

• Identify opportunities to streamline and improve workflows for data entry, enrichment, validation, and publishing.
• Leverage inRiver’s automation capabilities to reduce manual tasks and improve efficiency.
• Stay informed about industry best practices and emerging PIM/DAM technologies to continuously enhance processes.

User Training & Support

• Deliver training sessions to team members on how to use PIM/DAM systems, including basic functions and workflows.
• Create and update simple user guides, instructions, and training resources.
• Be the go-to person for user questions, providing support and troubleshooting common issues.

Collaboration & Cross-Functional Support

• Partner with Product Development, Merchandising, Marketing, Sales, and IT teams to ensure alignment on product data requirements and usage.
• Collaborate with the creative team to manage digital assets, including product images, videos, and other resources, within the DAM system.
• Work closely with ecommerce teams to optimize product information for digital channels, ensuring a high-quality customer experience.
• Manage and coordinate quarterly product launches by ensuring accurate data flow from D365 and Smartsheets into the PIM, conducting audits, collaborating with teams to address data gaps, and preparing products for e-commerce platforms including Field Sales Ecomm Accounts, JL.com, and Marketplace.

Analytics & Reporting

• Monitor and report on key metrics such as data completeness, system usage, product performance, and channel effectiveness.
• Utilize advanced Excel skills and tools like Tableau or Power BI to analyze data and provide actionable insights for stakeholders.
• Share regular updates with head of eCommerce on system performance, process improvements, and catalog trends.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

• 5+ years of experience managing PIM/DAM systems, preferably inRiver or similar platforms. 
• Bachelor’s degree in Information Systems, Business Administration, Marketing, or a related field, or equivalent professional experience. 
• Proactive, solutions-oriented mindset with a passion for process improvement and efficiency. 
• (Preferred not required) Experience in the ecommerce or manufacturing industries. 
• (Preferred, not required) Knowledge of product content syndication standards and global product data requirements (e.g., language translations, currency variations). 
• (Preferred, not required) Familiarity with digital asset management, including image/video tagging and file organization. 
• Highly organized and deadline-driven, with the ability to manage multiple priorities effectively. 
• Exceptional attention to detail and ability to ensure data accuracy and consistency across channels. 
• Strong analytical skills to assist with troubleshoot issues and help make data-driven decisions. 
• Experience with ecommerce platforms such as Magento, Shopify, Amazon, and their product content requirements. 
• Familiarity with APIs, data integration workflows, and tools like ERP systems (e.g., Microsoft Dynamics NAV). 
• Advanced proficiency in Excel, including pivot tables, VLOOKUP, macros, and data analysis. 
• Understanding of data management principles, data modeling, and data governance best practices. 

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.