Resident Advisor - Security Specialist

To provide safety and security for our youth, staff, and campus property in accordance with our mission and values of Covenant House New Orleans (CHNO).

• Monitor entry into Care Center, conduct bag checks and use a metal detection wand to scan all persons entering the facility.
• Perform exterior security rounds at beginning and end of each.
• Investigate and report suspicious activity.
• Monitor and secure the front courtyard, ensuring that the courtyard is safe for residents, staff, and approved visitors.
• Conduct nightly check of windows, doors, and gates to ensure property is secure.
• Work with staff team to deescalate potentially aggressive behavior with youth.
• If necessary, reasonably detain persons suspected of unlawful activity until law enforcement arrives.
• Monitor surveillance cameras.
• Escort dismissed staff, discharged residents, trespassers and other unwelcome persons off the premises.
• Initiate and maintain positive, professional, and mentoring relationships with youth and staff in accordance with the Covenant House Mission, Principles, and Core Values.
• Promote a peaceful, healing environment by utilizing the principles and practices of trauma-informed care and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
• Ensure that Covenant House New Orleans (CHNO) is a welcoming, safe, and secure “homelike” environment for all trafficking victims/survivors receiving services.
• Take a proactive stance and advocacy to ensure that youth are treated appropriately by other youth, staff, and guests to the agency.
• Attend all trainings and commit to continuous professional development and integration of training and tools into individualized tasks and responsibilities.
• Perform other job-related duties as requested.  

EDUCATION, KNOWLEDGE, SKILLS & EXPERIENCE:

• High School diploma.
• Security Guard training certification preferred.
• Excellent observational skills and attention to detail.
• Ability to quickly learn the layout of the property and its buildings.
• Ability to remain calm in high-pressure situations.
• Prior experience working with youth who have experienced homelessness, trauma, or other emotional and behavioral challenges, using a trauma-informed approach is a plus.
• Ability to establish and maintain effective positive relationships with youth, staff, management and outside contacts.
• Excellent oral and written communication skills; ability to communicate effectively with all levels of staff.
• Ability to organize effectively; to adapt to changing conditions; to exercise sound judgment in crisis situations; to supervise youth and maintain order; to exercise authority in an appropriate manner.