Job Responsibilities:

System and Network Administration

• Supports server, network and desktop hardware, software and applications and telephone systems for the Company. Installs hardware, loads programs and prepares systems for users. Implements timely hardware and software upgrades, patches, enhancements and conversions to ensure optimal deployment of resources. Conducts routine maintenance as required.
• Pairs with technology team members to proactively monitor and address any support issues as needed.
• Serves as a lead with vendor support service groups and provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Sets up, configures and supports internal and/or external networks. Develops and maintains all systems, applications, security and network configurations.
• Implements and tests backup procedures and conducts regular recovery tests.
• Ensures the security of corporate data stored on servers and information resources across multiple platforms and diverse system environments. Identifies and resolves potential security risks.
• Evaluates and authorizes user access to data. Creates user IDs, modifies/creates user rights, changes passwords and modifies security elements with each system.
• Configures a variety of cell phones and web devices and provides technical assistance and guidance for users.
• Provides on-going technology innovation and research.

Disaster Recovery & Compliance

• Involved in the updating and testing of the Information Technology disaster recovery plan and security policies.
• Ensures the effectiveness of appropriate infrastructure to support disaster recovery plans and policies.
• Schedules and conducts regular disaster recovery tests.
• Develops appropriate technical compliance policies and ensures implementation.

System and Network Administration

• Supports server, network and desktop hardware, software and applications and telephone systems for the Company. Installs hardware, loads programs and prepares systems for users. Implements timely hardware and software upgrades, patches, enhancements and conversions to ensure optimal deployment of resources. Conducts routine maintenance as required.
• Pairs with technology team members to proactively monitor and address any support issues as needed.
• Serves as a lead with vendor support service groups and provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Sets up, configures and supports internal and/or external networks. Develops and maintains all systems, applications, security and network configurations.
• Implements and tests backup procedures and conducts regular recovery tests.
• Ensures the security of corporate data stored on servers and information resources across multiple platforms and diverse system environments. Identifies and resolves potential security risks.
• Evaluates and authorizes user access to data. Creates user IDs, modifies/creates user rights, changes passwords and modifies security elements with each system.
• Configures a variety of cell phones and web devices and provides technical assistance and guidance for users.
• Provides on-going technology innovation and research.

Disaster Recovery & Compliance

• Involved in the updating and testing of the Information Technology disaster recovery plan and security policies.
• Ensures the effectiveness of appropriate infrastructure to support disaster recovery plans and policies.
• Schedules and conducts regular disaster recovery tests.
• Develops appropriate technical compliance policies and ensures implementation.

System and Infrastructure Planning

• Plans, implements and supports the network and computing infrastructure plan. Provides technical expertise to business management regarding risk assessments and implementation of data security products and procedures.
• Assists with technology planning through on-going research.

Education and Experience: Bachelor’s degree in MIS, CS or equivalent work experience plus 6-8 years of experience in technology roles using varied multi-faceted hardware, software and networking environments. 3-5 years of administration experience. Next Generation firewalls experience. Microsoft Windows Servers, Linux Server, Cisco Networking, Citrix XenApp, Microsoft Remote Desktop Services, VMWare, Hyper-V, Exchange and Microsoft 365 administration experience. Knowledge would be helpful in SAN management, VOIP and networking protocols and setting up a wide range of network technologies;

Competencies: Troubleshooting, critical thinking, organization, excellent written and verbal communication skills; able to work well with diverse groups of peers; communicate positively and respectfully; provide excellent customer service to external and internal stakeholders; self-motivated to work independently; balance project management within time constraints; business acumen, and retain strict confidentiality.

Essential Functions:

This associate must be able to understand complex technical information and apply that knowledge to troubleshoot hardware and software problems. They must be able to think logically and communicate verbally in a clear and concise manner. This associate has to be able to build relationships with vendors and negotiate detailed contracts as well as work with a wide variety of

personalities and skill sets.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable associate’s with disabilities to perform essential functions. 

The associate’s work is performed in an office environment and requires the ability to operate standard office equipment and keyboards; and repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers. The associate frequently is required to sit walk; climb; balance and stoop, kneel, crouch, or crawl. The associate may, infrequently, be asked to lift and/or move up to 50 pounds. The associate is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures.

The associate may travel up to 5% of the time by air or car to other office or business locations.

Working Conditions:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is exposed to normal office working conditions that are climate-controlled. The associate would not be exposed to extreme heat cold or other workplace hazards. The noise level in the work environment is usually low.

This job description is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with this position. The Systems and Network Administrator assumes other responsibilities as assigned by the Chief Information Officer.