Full-Time Client Assistant (Sunday, Wednesday - Thursday 6:00am to 6:30pm))

Job Title:                    Client Assistant (I, II, III)

Reports To:               Client Assistant Manager

Location:                    Nashville

Classification:           Full-time, non-exempt

Mission:         
The mission of The Next Door Recovery is to provide a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:
CAT (Client Assistant Team), in conjunction with the assigned nurses, are responsible for providing client supervision in a structured and supportive residential environment. All full-time CAs will be required to work at least two of the TNDR observed holidays.

Primary Responsibilities and Duties include the following:

• Assist nurse with assigned client’s vital signs and medication pass.
• Communicate with your assigned medical staff the needs of clients.
• Assist with new client’s floor orientation and schedule.
• Assigned CA may assist Admissions and Treatment Team with new Intakes by assisting with searches, vital signs, and urine drug screens.
• If warranted, document assigned clients activities and client interaction in EHR.
• Assist in preparing client appointment reminders, room name placard and cleaning of linens (night shift).
• Complete client rounds per policy.
• Perform urine drug screens/breathalyzer as assigned following agency protocol.
• Based on staff rotation, assists at the front desk as needed; direct incoming calls to appropriate staff and interacting with guests, visitors, family members and outside providers.
• Report facility maintenance concerns.
• Carry out assigned responsibilities pertaining to the emergency management plan utilizing emergency procedures and non-violent crisis intervention.
• Transport assigned clients to and from appointments, groups, and other activities as requested by supervisor (must be 25 years of age with a valid driver’s license).
• Maintain order in storage closet as needed.

• Employs de-escalation techniques mediating potential crisis between clients when necessary.
• Utilizes local crisis response plan in case of psychiatric emergency (i.e. suicidal/homicidal ideation or threats) at the direction of the team nurse or supervisor.  
• Utilize effective communication when contacting On-Call staff to report pertinent information after hours.
• Attend meetings and trainings in-house, electronic, Webinar, etc as directed by supervisor.
• Follow agency protocol about contraband and items not allowed in client possession.

• Participate in continuing education activities, remaining knowledgeable in areas related to the focus of the residential program (ie; addiction, mental health).
• Perform clerical duties as assigned.
• Additional responsibilities as assigned.

CLIENT ASSISTANT I

Education and Experience:

• High School diploma or GED required. Associate degree or some college preferred
• Minimum experience working with target population preferred
• Experience working in a healthcare setting preferred
• Knowledge of substance abuse/addiction issues or related work experience preferred
• Possess proficient computer skills including Outlook, Word, Excel and PowerPoint
• Ability to establish and maintain professional therapeutic boundaries

Other Requirements:

• CPR Certified or willingness to obtain certification as offered by TNDR
• 18 years of age or older with a valid driver’s license and subject to a satisfactory motor vehicle report (MVR)

CLIENT ASSISTANT II

Education and Experience:

• All CA-I requirements
• Certification required (CNA, MA, Phlebotomist, CPRS)

CLIENT ASSISTANT III

Education and Experience:

• All CA-I and CA-II requirements
• 6-months in TNDR Client Assistant (I or II) Role

All Employees will adhere to the following professional standards:

• Honor the agency mission:  The mission of The Next Door Recovery is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
• Consistently treat patients and co-workers with the utmost respect.
• Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times.
• Work as a necessary part of the team effort.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by the leadership of The Next Door Recovery
• Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door Recovery.
• Encourage and live the core values of The Next Door Recovery, Inc., at all times: 
  • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
  • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
  • Hope ~ We believe hope is within reach for all women.
  • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good.  She does not have to be defined by her past decisions.  God loves.  God forgives.  Every woman can be whole and complete.
  • Community ~ We are building a healthy community in which our women are contributing members of society.  We need one another.  We care for one another.  We will teach our women how to build their own healthy community.
  • Respect ~ We believe each woman deserves respect from us and from each other.  We believe each woman can learn to respect herself and others.
  • Encouragement ~ We believe that our words and actions should build one another up.  We inspire one another with love and good deeds.