Job Description: WellStone is looking for empathetic employees to serve as crisis counselors, answering phones, chats, and texts. 988 is more than just an easy-to-remember number—it’s a direct connection to compassionate, accessible care and support for anyone experiencing mental health-related distress – whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress.
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What you'll be doing:
- Conduct comprehensive individual assessments on new or returning adult clients
- Assess client’s risk of suicidal/homicidal ideations
- Maintain confidentiality of client information, treatment and records
- Perform timely documentation of the assessment in EMR
- Develop a treatment plan based on clinical experience and knowledge in partnership with the client
- Present cases to psychiatrists regarding client’s medication and/or need
- Provide crisis intervention as needed and/or required
- Act as an client advocate to coordinate required services or to resolve emergency problems in crisis situations
- When necessary, referral to internal or external specialists or community resources in order to assist the client in treatment options
- When applicable, assist family members in understanding, dealing with or supporting clients
- Participate in various meetings to include departmental, divisional or other meetings as required
- Maintain current on new developments in counseling
- Complete billing documentation in a timely and accurate manner
- Conduct follow up with clients, internal and/or external individuals as needed
- Complete other duties as assigned.
This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.
