Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
Under the direction of the Chief Information Officer, the AVP of Infrastructure and Operations is responsible for the overall management and leadership of Gesa’s Service Management, IT Operations, and Infrastructure Services departments. This position will also be responsible for developing and implementing strategies and solutions to optimize the IT infrastructure and operations and to support the overall credit union strategies. This position will be responsible for management of direct reports, all associated personnel, and fulfilling budget responsibilities. Serve as a member of the credit union Leadership Team and contribute to achieving the target goals for the department and the credit union.
What You Will Be Doing:
Leadership and Management:
- Oversee enterprise-wide IT infrastructure, operations, and service management (networking, compute, storage, backups, cloud platforms, desktop, peripherals, telecom, helpdesk, etc.).
- Ensure systems performance, availability, service standards, internal controls, security standards, and disaster recovery plans are understood and followed.
- Manage technical and operational issue escalations.
Implementation and Standards:
- Oversee the implementation, patching, and upgrades of systems to ensure adherence to industry standards and best practices.
- Lead the planning, implementation, maintenance, and testing of a comprehensive disaster recovery/business continuity program.
Service Levels and Performance:
- Develop, document, and measure service level standards, service quality, team member satisfaction, and other key performance indicators (KPIs).
- Manage service level agreement (SLA) performance, business-critical delivery commitments, and ensure system stability and resilience.
Collaboration and Security:
- Work closely with other departments and IT groups to identify and address infrastructure and service requirements, ensuring seamless support and integration across the organization.
- Collaborate with the cybersecurity team to maintain a strong security posture.
- Protect sensitive data with the highest standards of confidentiality and professionalism.
Budget and Vendor Management:
- Oversee budget management and technology assets, ensuring proper licensing for all software, hardware, and services.
- Partner with vendors and suppliers regarding new products/services, changes to existing services, and support issues.
Technology Planning and Team Development:
- Lead technology planning to select and utilize appropriate technologies and solutions.
- Develop strategic initiatives aligned with credit union strategic plans.
- Build and lead a high-performing team focused on collaboration, communication, career development, and high performance.
- Mentor, coach, and train team members, providing support and tools for their growth.
Performance Review and Industry Trends:
- Conduct performance reviews, provide motivation, address insufficient performance, and define goals and objectives.
- Assess the impact of industry trends on current and future infrastructure and operational needs.
- Maintain knowledge of current and evolving technology, evaluating changes and new technology.
Corporate Values and Compliance:
- Demonstrate support for corporate values, strategy, mission, and vision.
- Consistently respect diversity and knowledge levels.
- Understand and perform Bank Secrecy Act (BSA) functions as applicable.
- Attend required training, conferences, or seminars to stay updated on policies and regulations.
About You:
- Strong focus on IT process, availability, and security standards and guidelines.
- Ability to align organizational structure, processes, capabilities, and resources with business objectives, prioritizing strategies and initiatives appropriately.
- Leadership characterized by high level of integrity and trust.
- Excellent prioritization skills and the ability to eliminate roadblocks.
- Ability to manage high priority initiatives in a fast paced highly technical environment.
- Seeks opportunities to improve products and services within IT. Works with other business lines to identify new solutions, products, and services that improve internal and external member experience.
- Has a positive work ethic and promotes communication and collaboration.
- Respects and values diversity. Treats people with respect, keeps commitments, and maintains high level of integrity.
- Ability to organize, prioritize, and respond simultaneously to multiple tasks and requests.
- Strong problem solving and decision-making skills.
- Strong people and vendor management skills.
- Ability to travel to complete assigned responsibilities and attend professional seminars and education as approved.
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
- Leading Others
- Developing Others
- Emotional Intelligence
- Social Responsibility
- Performance & Results Orientation
