Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Learning & Development Program Manager/Team Leader is responsible for organizing leadership coaching and development, leading team member training efforts, and supporting culture initiatives at all levels to meet organizational needs. The incumbent will lead the Learning and Development training programs in their entirety and will oversee and manage the Learning & Development team, ensuring effective creation, implementation, and facilitation of content. Further, the position will champion the strategic vision of all leadership development programming to drive organizational change and ensure alignment with the organization’s mission, vision, goals, and culture.
What You Will Be Doing:
- Provide supervisory oversight to the Learning & Development Manager(s)/Team Leader(s) and manage the delivery and effectiveness of facilitation to team members.
- Provide supervisory oversight to the Instructional Design and Organizational Development teams.
- Partner with credit union leaders to ensure alignment of culture and strategy.
- Ensure the creation and routine evaluation of high quality, engaging, and innovative training programs in rapidly growing and changing organization.
- Lead the facilitation and delivery of organizational leadership training and train-the-trainer programs.
- Develop and experiment with new learning solutions and creating intellectual property that advances the impact for learners and drives organizational change.
- Analyze data related to individuals (e.g. 360 reviews) and teams (e.g. culture assessment) to provide appropriate developmental interventions, training, coaching and/or change management.
- Routinely communicate defined learning analytics and training program impact to organizational leadership.
- Partner with key stakeholder and lines of business to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials, and/or technology that will support organization-wide training and development.
- Lead the strategy, creation, and the facilitation of organizational leadership training programs.
- Provide leadership training and coaching to all leaders throughout the organization, with an emphasis on executive leadership development.
- Build a comprehensive set of analytics to measure learning effectiveness and impact; managing evaluation for assigned programs.
- Perform all duties and maintain all sensitive data with the highest standard of confidentiality and professionalism.
- Consistently display respect for all areas of diversity, levels of knowledge, and leadership.
- Display mutual respect, trust, and dignity, and always acts in the best interest of the credit union.
About You:
- Demonstrated experience in assessing critical learning needs for an organization.
- Proven ability to drive organizational change with implementation and facilitation of innovative and effective training programs.
- Ability to manage and motivate others (peers, team members, and leaders).
- Understand adult learning principals, process improvement know-how, and ability to project ideas.
- Excellent verbal, written, presentation and storytelling skills; must be capable of communicating information to diverse audiences in both in-person and virtual environments.
- Knowledge of credit union industry and previous financial industry experience preferred, but not required.
- Ability to effectively use the credit union’s applications, core operational and member servicing applications.
- Excellent listening skills and customer service attributes.
- Must possess clear and effective oral and written communication skills.
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
- Leading Others
- Developing Others
- Emotional Intelligence
- Social Responsibility
- Performance & Results Orientation
