Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

The Operations Support Representative I report to the Operations Team Leader or AVP of Fraud and Operations Management in accordance with established policies and procedures. The role provides high quality service to members and others who may use credit union services and products. They provide courteous and professional service to member and coworkers and performs all other related duties as assigned.

What You Will Be Doing:

1. Prepare and process wires in WireXchange. Coordinate with members to verify required information, following existing wire procedures.
2. Post incoming member mail, close accounts, audit business accounts, review returned mail and post fees to accounts, address changes, account audits, letters of support and verification of deposits. 
3. Incoming/outgoing mail sort delivery.
4. Review and archive branch and member documents for auditing and retention purposes
5. Process and maintain a valid driver’s license and operate a personally insured vehicle on company time to pick up and deliver mail to the U.S. postal service.
6. Ensure sensitive data is protected with the highest standard of security and confidentiality
7. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
8. Attend credit union training sessions, conferences, and seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
9. Maintain general knowledge of other organizations within the credit union. Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and staff.
10. Cross sell other Credit Union services and products
11. Maintain a clear understanding of the data processing menus, activities, and processing.
12. Display mutual respect, trust and dignity, acting in the best interest of the credit union, always lead by example by displaying solid ethics and integrity. Control risk and manage operations in a safe and sound manner.

About You:

1. Ability to effectively communicate ideas and information, both orally and in writing.
2. Ability to provide excellent customer service attributes.
3. Display proficiency with Microsoft Office programs, Outlook, reporting, and standard office equipment.
4. Ability to identify needed process improvements and communicates same to supervisor.
5. Practice critical thinking to mitigate fraud/losses to protect our member’s and CU’s assets.

What You Will Need:

1. High School diploma or GED equivalent.
2. One to twelve months similar or related experience, preferably in a credit union environment.
3. Possess skills required to effectively and communicate to members, the public, and colleagues.
4. Travel may be necessary to fulfill duties, career development, and training.
5. Proficient with standard office equipment, MS software programs; familiarity with data processing and standard reporting programs.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$19.63 - $29.45

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)