Corporate Receptionist

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About - Gesa Credit Union

Role Summary:

Provide reception and clerical services to the members and Physical Security staff. Perform specific duties that contribute to the effectiveness and efficiency of the department, while ensuring that a professional, friendly image and approach are consistently exercised and practiced. Receive and deliver mail and assist with other credit union projects as assigned by supervisor.

What You Will Be Doing:

1. Project a professional, courteous, friendly image while providing prompt, efficient and accurate service at all times.
2. Greet members and answer routine questions posed by members. Direct member inquiries to the appropriate personnel.
3. Receive and deliver mail and interdepartmental items received at the front desk to the mailroom.
4. Answer incoming telephone calls, determine caller’s needs and/or subject of interest and transfer the caller to the appropriate personnel if necessary. Utilize communication devices as necessary.
5. Responsible for maintaining the reception area in a neat and orderly fashion at all times.
6. Responsible for unlocking the main doors at start of business and locking the main doors at end of business each day the branch/MSC is open, as so directed.
7. Responsible for signing out and returning Access Badges for Vendors, Visitors, and staff. Maintaining the access badge logs and performing weekly audits on access badge logs.
8.   Control security risks by maintaining a presence at the front desk and notifying security staff of any suspicious activity/individuals.
9. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
10. Attend credit union training sessions, conferences, or seminars as approved by supervisor.  Maintain awareness of policies and regulations related to duties and responsibilities.
11. Perform a variety of general clerical tasks at or near the reception center and other related duties as assigned by the Security Manager.
12. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
13. Demonstrate support of corporate values, mission, and vision.
14. Understand, support and display Internal Service Standards.
15. Display leadership values such as mutual respect, honest, trust and dignity, and act in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times.
16. Consistently display respect for all areas of diversity and levels of knowledge.

About You:

1. To provide friendly, professional, personal service to all members and staff.
2. Ability to maintain knowledge and general understanding of all credit union products and services.
3. Ability to participate in and support a team environment.
4. To effectively communicate ideas and information, both orally and in writing.
5. To identify areas for possible process improvement and make suggestions along with achievable solutions to supervisor.
6. Possess and display excellent customer service attributes.

What you Will Need:

1. High school education or equivalent training and education, such as G.E.D.
2. One to twelve months of similar experience, specializing in customer service.
3. Ability to maintain a positive and professional image through effective verbal and written communication.
4. Experience with standard office equipment, MS Office programs and Outlook software.
5. Demonstrate and sustain interpersonal skills to relate effectively and professionally to members, the public, and colleagues.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$16.28-$22.60

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)