Sr. Program Coordinator

POSITION TITLE: Sr. Program Coordinator

REPORTS TO: Senior Director of Transitional Housing

DIRECT REPORTS:  Direct Service Managers

SALARY: $65,000 - $70,000 annually

LOCATION: Glebe, Bronx

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

Job Summary

Reporting to the Senior Director of Transitional Housing, the Senior Program Coordinator is an energetic, creative, and diligent team leader that includes Case Managers and Resident Advisors. The incumbent also collaborates with a cadre of specialty staff, including employment/education specialists, housing specialists, youth development staff, and mental health staff.

In addition to being responsible for the site's daily operations, the Senior Program Coordinator is expected to work closely with the Child Protection, Program Compliance, and Data Systems teams to ensure site compliance with regulatory and accreditation requirements and manage program metrics. Additionally, the Senior Program Coordinator will work closely with the Facilities staff to ensure the building is well-maintained. Finally, the Senior Program Coordinator will utilize evidence-based and other proven models. The Senior Program Coordinator will be the site champion for these models and will lead their implementation with staff. Overall, the Senior Program Coordinator will lead their team to achieve the goals of ROP and Transitional Housing: stabilize and address any immediate trauma experienced by the youth in our care, maintain housing stability, and assist the youth in advancing towards their individualized goals, including a long-term housing plan, while ensuring the site is well-maintained.

The Senior Program Coordinator must be comfortable in a rapidly changing environment where processes and protocols are being developed and refined as the program operates. Additionally, this position requires independent judgment and proactivity, as the Senior Program Coordinator is responsible for all functions of a stand-alone site. Flexibility, a willingness to be available by email or phone during off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.

DUTIES AND RESPONSIBILITIES 

 (Responsibilities to include but not limited to the following) 

Program Design and Implementation 

• Assists the Senior Director of Transitional Housing (TH) and other senior staff in the evolution of the ROP and Transitional Housing program design, including but not limited to: refining program operations as needed, collaborating with performance measurement and compliance staff to determine programmatic goals and metrics for the program; assisting in refining a program manual and policies to meet the specific needs of the site; and determining staffing and shift structures for the site. 

• Collaborates with operations and facilities leadership on the physical development and maintenance of the site. 

• Responsible for all congregate care staff and youth in the assigned building. 

Management and Compliance 

• Ensures high-quality day-to-day operations of the ROP and TH programs. Effectively plans and manages budget and fiscal processes and ensures the integrity of all budgetary practices.  

• Ensures the hiring and training of all staff within the site. 

• Supervises and develops a program team with a strong sense of accountability for achieving positive outcomes and complying with CHNY policies and other entities' regulations and requirements. 

• Ensures programmatic compliance with regulatory and other requirements. Ensures and/or conducts dry audits of programs and takes a lead role in live audits with funders and other regulatory bodies. 

• Maintains program census and ensures that staff-to-youth ratio is met at all times. 

• Oversees staff scheduling for the site, maintains program census, and ensures that staff to youth ratio is consistently met. 

• Oversees and implements evidence-based models and other proven practices and identifies and meets the training needs of the staff. 

• Collaborates with supervisors of specialty staff to ensure staff receive appropriate supervision and clients' needs are met. 

• Effectively utilizes data and information systems to evaluate programs and inform decision-making and development of performance strategies. 

• Assesses incidents, reviews the appropriateness of incident management, and ensures that all protocols are followed. 

• Ensures that all child protection policies and processes are followed with complete accuracy and that the site's culture focuses on child protection. 

• Develops and maintains positive relationships with internal and external partners and stakeholders.  

• Obtain site-specific certifications for the program to correlate with funding requirements. 

• Must be willing to work in an environment where precautions for communicative diseases and health concerns may need to be observed and followed. 

Leadership and Coaching 

• Manages the performance evaluation and professional development of a team of experienced staff. 

• Serves as a champion of new initiatives and evidence-based models implemented within the program site. 

• Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges. 

• Promotes a healthy, inclusive, equitable organizational culture and a thriving, engaged staff. 

• Management and Leadership 

• Always uphold CHNY’s mission, vision, principles, standards of conduct, policies, and procedures. 

• Perform other site-specific duties as assigned and needed. 

SUPERVISORY DUTIES 

• This position supervises Direct Service Managers. 

• Oversees staff scheduling for the site, maintains program census, and consistently meets staff-to-youth ratio. 

• Works with the Case Management Coordinator and ensures that all case files (electronic and paper) are accurate, comprehensive, and up-to-date for all youth. 

• Ensures supervision with program staff occurs consistently. 

• Resident Advisors - Bi-weekly supervision 

• Case Managers - Weekly 

• Shift Leads - Weekly 

• Direct Service Managers - Weekly 

KNOWLEDGE, SKILLS, & ABILITIES 

Education & Experience 

• A bachelor’s degree in social work, psychology, or a related field is required.  

• Master’s degree or in the process of obtaining a Master’s degree preferred. 

• Experience working with diverse groups is required. 

• Experience working with young people is required, particularly young people who are experiencing homelessness. 

• Experience utilizing evidence-based and other social service models preferred. 

• Experience utilizing data dashboards and other metrics to improve staff performance and client outcomes preferred. 

Knowledge/Skills  

• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency, strength-based youth development, and trauma-informed care required. 

• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required. 

• Excellent verbal, written, and problem-solving abilities required. 

• A strong focus on child protection and ensuring the safety of residents is required. 

• Experience working with diverse groups is required. 

• Overall flexibility in work schedule required, including weekends, evenings, and holidays as needed. 

• Strong leadership/management skills and an upbeat, energetic demeanor are required. 

• Experience utilizing evidence-based and other social service models preferred. 

• Experience utilizing data dashboards and other metrics to improve staff performance and client outcomes preferred. 

• Dedicated to the mission of Covenant House.  

INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY 

• Independently recognizes and performs duties that need to be done without being directly assigned. 

• Establishes priorities; organizes work and time to meet them 

• Recognizes and responds to emerging priorities, accepts changes and new ideas 

• Has insight into problems and the ability to develop workable alternatives. 

• Responds to supervision, coaching, and constructive criticism in a positive manner. 

• Adheres to attendance and punctuality requirements per policy.  Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. 

• Observe all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks, and other related policies). 

• Ability to professionally communicate and relate well with all levels of personnel (individuals, peers, customers and related professionals). 

• Dedicated to the mission of Covenant House. 

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance 
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, thirteen sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diverse perspectives drive innovation, and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org