Case Manager

POSITION TITLE: Case Manager

DEPARTMENT: Scattered Sites

REPORTS TO: Case Manager Coordinator

DIRECT REPORTS:  None 

SALARY: $21.63/hr

LOCATION: Glebe Site, Bronx

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

Job Summary

The Case Manager provides direct physical and supportive services in a positive and nurturing manner to the young people we serve in Covenant House New York’s short-term emergency Youth Shelter using an integrated, multidisciplinary team approach. Reporting to CHNY’s Program Coordinator, the Case Manager will support a culture that successfully achieves meaningful results for the young people we serve.

DUTIES AND RESPONSIBILITIES

 (Responsibilities to include but not limited to the following)

• Upholds CH’s Mission, Vision, and 5 Principles, standards of conduct, and policies and procedures. Integrate Mission and 5 Principles into work done with the youth and community.
• Ensure the completion of Cov Convo and Individual Service Plan (ISP) within 48 hours.
• Collaborate with youth to develop short-term goals and implement an Individual Service Plan (ISP). Evaluate and update plans as needed.
• Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
• Meet with youth weekly to determine progress with goals identified in ISP.
• Be fully prepared to present cases at weekly case reviews, including running the appropriate reports from ETO.
• Ensure that progress notes and weekly updates are recorded accurately in ETO using the S.O.A.P. format.
• Responsible for advocating on behalf of youth with outside service providers.
• Communicate with the program coordinator when the youth needs an extension.
• Ensure the program team, Coordinator, and Social Worker are informed of youth clinical needs.
• Escort youth to off-campus appointments and services when needed.
• Ensure that youth’s files comply with all grants, government agencies, and local, state, and federal regulations.
• Assist with program audit and review preparation.
• Research and keep current external referral services.
• Work collaboratively with both internal and external service providers.
• Develop motivational tools for youth.
• Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
• Model caring engagement with youth.
• Support Resident Advisors and floor staff whenever possible.
• Engage with youths during meal time, events, and outings.
• Complete all incident reports fully and correctly by the end of the shift and submit them to the appropriate parties.
• Participate in all required training, supervision, and staff meetings.
• Always upholds CHNY’s standards of conduct, policies, and procedures.  
• Always reflects CHNY’s values and principles on social media.
• Perform other duties as assigned and needed.

Qualifications

• Bachelor’s degree preferred. 
• If no Bachelor's degree is required, High School or GED is required, with one (1) year of experience in a residential setting and working with adolescents preferred.
• Experience working with at-risk youth is strongly preferred.
• NYS Driver’s license preferred.
• Interest in working with homeless and runaway youth issues, focusing on housing, employment, education, and health services.
• Excellent organizational skills to develop living situations for young adults.
• Ability to monitor and de-escalate in a crisis.
• Ability to follow instructions, prioritize assignments, and work in a fast-paced environment.
• Flexible work schedule to include evenings, weekends, and holidays.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance 
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, thirteen sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diverse perspectives drive innovation, and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org