Training Coordinator

POSITION TITLE: Training Coordinator

DEPARTMENT: Program Compliance & Performance Measurement

REPORTS TO:  Director of Training and Evidence-Based Implementation 

DIRECT REPORTS: No

SALARY: $58,000 - $60,000

LOCATION: 41st Street Shelter, hybrid

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

Job Summary

Under the supervision of the Director of Training and Evidence-Based Implementation and closely collaborating with the People and Culture Department, the Training Coordinator is responsible for identifying and coordinating training resources to meet agency goals. All programs and training resources are to be implemented in collaboration with staff providing direct care to youth facing homelessness, human trafficking, and other traumas. Thus, a passion for working with and on behalf of vulnerable youth is a priority.

Duties & Responsibilities

• Models the Mission, Vision, and five Principles of Covenant House.
• Lead internal training trainer (including in-person training, virtual training, and assisting external trainers when needed).
• Coordinates all training via Relias Learning Management System, including yearly training plans for all departments, regular maintenance, liaising with Relias Support, uploading internal and external training onto the platform, and creating exams for training.
• Manages technology for the Training Department and troubleshoots technology issues with other departments and IT (e.g., accessing video playback and audio/microphone issues). Occasionally, records and video edits training.
• Liaises with staff on all training-related issues and communicates with all Covenant House New York departments as needed, sharing essential training updates.
• Assists with all new and existing evidence-based models at Covenant House New York.
• Assists with invoicing, coding, and purchasing for the department using department PEX cards.
• Coordinates training programs that provide core competencies and enhanced skills for all staff.
• Obtains develops, and implements effective training materials utilizing various media for new and existing training.
• Performs task analysis when appropriate to pinpoint specific knowledge and skills needed for on-the-job performance to create a training program or other organizational development intervention.
• Manages agency-wide training calendar.
• Coordinating New Hire Orientation with the People and Culture Department and other relevant departments.
• Partners with other departments to design training interventions using internal or external resources.
• Identifies and coordinates highly qualified external training resources.
• Keeps current on training best practices and methodology.
• Participates in the development and delivery of other programs/interventions. (i.e., leadership development and professional development) including curriculum/instructional design development, delivery, evaluation, project planning and logistics, etc.
• Assists in implementing and delivering the Covenant House Program Model, including facilitating the Foundational Approaches training.

Qualifications

• Bachelor's Degree Required.
• 2-3 years of administrative support required.
• Extensive, closely related/relevant experience and comfort working with “At-Promise Youth” in youth residential programs are strongly preferred.
• Excellent collaborative, interpersonal, and communication skills; ability to work with a diverse range of people; initiative and agility to manage multiple, shifting priorities.
• Exceptionally high organizational abilities, creativity, resourcefulness, and an ability to connect with people.
• Must demonstrate a deep customer service ethic and orientation.
• Proficiency in Microsoft Office Suite.
• Ability to leverage various types of technology and systems to maximize operations and drive toward meaningful results efficiently.
• Flexibility in work schedule, with the occasional need to coordinate training in the evening or on weekends.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance 
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org