Case Manager, FamCov (Bronx)

POSITION TITLE: Case Manager, Scattered Site Supportive Housing For Families Program

DEPARTMENT: Supportive Housing

REPORTS TO: Program Coordinator

DIRECT REPORTS:  None 

SALARY: $45,000 -$52,000 annually

LOCATION: Glebe Site, Bronx

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

Job Summary

The Family Covenant Scattered Site Case Manager will provide services to 10 young adult parents aged 18-24 and their children residing in scattered site permanent supportive housing throughout New York City. Reporting to the Program Coordinator, the Case Manager is an energetic, creative, and diligent team member that includes additional case managers, a housing specialist, and other supportive staff and services located in the Bronx. 

Funded by the NYC Department of Health and Mental Hygiene (DOHMH) and Human Resources Administration (HRA). The Case Manager will provide comprehensive case management services in their office, in the community, and within the client’s apartment, including creating an individual service plan, post-program goals, coordination and referrals of services, individual counseling, and advocacy. The Case Manager will also work closely with the Housing Specialist to ensure paying rent and address any arrears. 

The Case Manager will be trained in and will utilize with families the Parenting Journey 1 evidence-based model. This model parenting skills in group sessions involving a prescribed curriculum. Case Managers will be expected to deliver the Parenting Journey 1 model for 12 consecutive weeks. Additionally, the Case Manager will be trained in and will utilize as part of their case management Motivational Interviewing, and evidence-based counseling model. 

The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. 

Flexibility, a willingness to be available by email or phone during off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position. 

Duties & Responsibilities

• Case Management 
  • Provides integrated counseling and case management services that effectively engage young adults and their children and promote personal growth and wellness, housing stability, and accomplishment of service plan goals on an ongoing basis. 
  • Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the progress and stated goals of the youth and their children. 
  • Meets with youth regularly in the office and in the community, including in the youth's apartment to determine progress with goals. 
  • Delivers the Safe-Care model during weekly home visits. Utilizes Motivational Interviewing with clients to assist with motivation towards goals. 
  • Refers to and advocates on behalf of youth with, outside service providers and other collateral services. 
  • Creates and maintains confidential records, charts, and logs for youth and their children documenting all relevant information from individual and group interventions as well as with collateral services. 
  • Ensures that youths’ files are compliant with all regulatory and other requirements. 
  • Utilize Efforts to Outcomes electronic case management systems for all case information.
  • De-escalates crises; attends to emergencies following agency protocol, as needed. 
  • Assists with property management issues in reporting to landlords and ensuring work orders are complete. 
  • Available after-hours as needed for emergencies and/or case coverage. o Ability to address sensitive issues with families according to service plan implementation. 
  • Ability to provide teaching assistance to families on a practical level in life skill areas. 
• Team Participation 
  • Works as a collaborative team member ensuring all young adults and their children have access to high-quality services and are living in a safe setting. 
  • Participates in and facilitates regular case conferences. Ensures team members are fully apprised of important information regarding youth as needed. 
  • Participates in staff team meetings and training, individual supervision meetings, and meetings with youth. 
  • Assists with audit preparation and dry and live audits of the program. 
• Professional Development and Embracing CHNY’s Mission 
  •  Participates in all required training, either in-person or via CHNY’s online Learning Management System (Relias). 
  • Actively participates in the training and implementation of evidence-based and other proven models. 
  • Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges. 
  • Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff. 
  • Promotes child protection within the program and is diligent about the safety of clients and fellow staff members. 
  • Always upholds CHNY’s mission, vision, principles, standards of conduct, policies, and procedures. 
  • Performs other duties as assigned and needed. 

Qualifications

• Bachelor’s degree required, preferably in a relevant field. 
• One (1) year experience in a residential or scattered site setting working with adolescents/young adults preferred. 
• Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength-based youth development, and trauma-informed care required. 
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required. 
• Excellent verbal, written, and problem-solving abilities and an upbeat demeanor are required. 
• A strong focus on child protection and ensuring the safety of clients is required.
• Experience working with diverse groups is required. 
• Overall flexibility in work schedule required, including weekends, evenings, and holidays if needed. 
• Experience utilizing evidence-based and other social service models is strongly preferred. 
• We are dedicated to the mission of Covenant House. 
• Bilingual Spanish (Preferred)

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance 
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, thirteen sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diverse perspectives drive innovation, and we are dedicated to providing a work environment free from discrimination and harassment where everyone feels respected and valued. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org