Insurance Relationship Manager

POSITION SUMMARY: The Insurance Relationship Manager is responsible for the sales and service of insurance policies and programs which services to eligible clients in compliance with insurance company and program requirements. This position leverages an in-depth understanding of agriculture business and risk services to cultivate strong relationships with clients and prospects to provide insurance products.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Engage in business development and networking activities to generate prospective clients
• Maintain client relationships through frequent farm visits and sales calls
• Ensure all duties are performed in accordance with applicable banking and insurance compliance regulations, processes, and procedures. Works with other areas in the bank to ensure integrated compliance where necessary.
• Interview prospective applicants and request specified information required to complete applications for coverage, actual production histories and other company required information.
• Customize insurance programs to suit individual customer needs, often covering a variety of risks and risk management scenarios.
• Obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Accurately complete and submit all required documentation on a timely basis to qualify applicants for desired coverages
• Communicate with SFB Relationship managers to provide various program provisions and changes to help manage credit risk and spot opportunities for increased sales.
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
• Confer with clients to obtain and provide necessary information when claims are made on a policy. Coordinate the claims adjustment process to ensure satisfactory and fair claims settlement is provided by the company to clients.
• Develop marketing strategies to compete with other individuals or companies who sell insurances that SFB markets.
• Regularly assess crop insurance company performance and commission structure and look for ways to maximize both client satisfaction and program profitability.
• Perform administrative tasks as needed, such as maintaining records and handling required documentation for the bank and the insurance companies.
   

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Assist the SFB RM team in marketing all of the bank’s services to existing SFB clients and prospects
• Actively participate in instilling and maintaining a positive sales environment through education of the Bank’s insurance products and services

TEAM/COMMITTEE ASSIGNMENTS:

• TBD

ROLE QUALIFICATIONS:

Education

• Bachelor’s degree in agriculture business, finance, economics, business administration or an equivalent combination of education and experience sufficient to perform the essential function of the role

Experience

• Five years related experience and/or training; or the equivalent combination of education and experience.
• Work-related experience should consist of ag oriented sales with a strong preference for insurance sales and service experience.
• Educational experience, through in-house training sessions, formal school or industry related curriculum, should be insurance or ag related.

Current state insurance license to sell life, property and casualty or crop insurance required or the ability to obtain within first six months of employment.

Other Skills and Abilities

• Strong interpersonal and negotiation skills
• General knowledge of farm products and farm business management/finance preferred
• Working knowledge of general banking and industry trends, risks, products and services etc.
• Effective problem solving and decision-making skills.
• Maintain the integrity of highly confidential customer and Bank financial information.
• Excellent time management and attention to detail
• Proficient in Microsoft Excel and the ability to learn industry specific software

PERFORMANCE MEASURES:

• Meets or exceeds annual goals as pre-established by the supervisor.
• Meets all insurance deadlines and assists in collection of insurance premiums.
• Effectiveness of communications and development of good working relationships with co-workers and customers.

WORKING CONDITIONS:

• Work is performed largely within the Bank with limited chance for personal injury.  External visits require the ability to work outside, walk on uneven terrain and meet with clients at the site of their operation. Prolonged and frequent mental and visual concentration is required.  Periodic stressful situations in response to multiple priorities within established deadlines.  Work hours are generally during normal business hours.  Unscheduled evening and weekend work may be needed to meet the needs of customers and employees.
• Frequent – up to 50% – travel between offices, client visits, and out-of-town/overnight travel may be required.
• Must be able to lift and move up to 20 pounds of office supplies and equipment.  Some bending, turning, and twisting required.
• Serves as a representative of the organization at appropriate functions.

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive.  It does not state or imply that these are the only duties and responsibilities assigned to the position.  The employee may be required to perform other job-related duties.  All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. 

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.