BRANCH ASSISTANT GENERAL MANAGER

Leadership, Management & Accountability

• Act as the General Manager in the absence of the General Manager
• Act as Event Sales/Rental Consultant as necessary
• Establish strong working relationships and demonstrate leadership with fellow team members, especially event team and operations
• Provide training and support to other members of team including Event Sales/Rental Consultant and Event Coordinators
• Support the General Manager in the management of the book of business- to include but not limited to:
  • Pricing decisions
  • Analyzing margin results compared to goal
  • Client touchpoints as mutually agreed upon with team
• Approve payment for all contracted services invoices related to event management by team ensuring all procedures are being followed.
• Review the administrative work of the other team members for accuracy and ensure the event production tasks are being completed in line with the expectations
• Display a high level of leadership amongst each team and ensure all teams are motivated and successful in achieving the goals of the department

Event Lifecyle Administration:

• Manage job-specific information throughout the entire event lifecycle
• Create and maintain equipment reservation tickets
• Complete job costing for each event and update with actuals costs after event is complete
• Create job folders and make sure they are kept up to date with all relevant documents
• Write customer proposals
• Job closing and submittal of contracted services invoices for payment
• Client Invoicing and collecting payment
• Act as liaison and facilitate communication between sales team and operations as needed

Customer Service:

• Provide high level of customer service and professionalism
• Ensure Studio is always “client ready” and up to Select’s standards
• Serve as second point of contact for clients as needed
• Participate in on-call rotation as needed to support clients and team after hours/weekends

Inventory & Office Management:

• Assist in inventory management by strategically updating inventory parts on reservations and submitting overbookings
• Relay any job-related issues experienced by Operations team back to the Sales team
• Assist General Manager in maintaining office/showroom supply inventory

Operational Success & Process Adherence:

• Adherence to all company policies and procedures
• Team expert on the process related to the event lifecycle
• Run personnel reports and work alongside General Manager/operations and sales to plan jobs around resource capacity
• Ensure business unit is operating in accordance with Select Event Group’s expectation around ops excellence:
  • Consistent Improvement – innovation over inertia
  • Efficiency over productivity
  • Never satisfied, no such thing as “good enough,” on to the next challenge
  • Risk mitigation for our team and partners – The Team Your Team Can Trust ™
• Ensure teams are properly managing job specific information throughout the entire event process – including but not limited to:
  • Accurate POR tickets and JPAs- create and maintain as new events come in and changes are made.
  • Coordinating and invoicing Contracted Services
  • All JPA reporting
  • Proposals
  • Client Invoicing and AR
• Ensure teams are maintaining job folders on server
  • Detailed scope of work
  • Production schedules
  • Drawings
  • Production meetings
  • Other job specific information between team and operations.
• Act as Liaison between and coordinate with the following people/groups as needed to facilitate successful events:
  • All Team Members and Branch management
  • Other Divisions/Departments within Select

*Professionalism: We conduct ourselves in a professional manner reflecting the pride we have in ourselves, our teammates, and our company.

• Appearance, Behaviors, Attitude, Competence, Integrity
• This is reflected through abiding by company policies, showing up with a positive attitude, behaving in a professional manner including but not limited to: participating in group meetings, collaborating with peers and team members in a positive way & engaging in training sessions.

*Quality: We work every day to uphold and improve our reputation for quality.

• In products, relationships, and services, as a representative of SEG, we are all committing to putting forth our best and being solution oriented to create the best experience for our clients.
• In addition, collaborating and providing feedback to management to put our best forward as a team and company

*Respect: We treat each other with respect and promote a positive work environment.

• We show up with good intent and give grace, respect and understanding to our team members to create a positive work environment for our team. It is the responsibility of every member of the team to participate in a positive culture and environment for all and communicate honestly and respectfully.
• If issues, concerns, or frustrations arise, it is the responsibility of team members to connect with GM/AGM directly. I expect that all team members partner with their supervisors when the above concerns arise, and I will also commit to having regular 1 on 1 conversations to create opportunities for this to happen

*Results: We are results oriented, focused on achieving our objectives and resourceful in overcoming objectives.

• My expectation is that we focus on what we CAN control as a team versus what we can’t. We collaborate to find the best solve for the client and/or situation at hand, leverage the inventory and resources we have access to, to make the best decision at hand for our branch/location, while keeping our budget and goals in mind.

*Teams: We build positive and effective teams that help to build our company’s future.