Irvin Tour Guide

Title
Tour Guide

Hourly Wage
$15.00

** The season will be Summer and into the Fall **

Summary/Objective
A Tour Guide’s primary role is to provide guests with exceptional customer service, a fascinating tour, and notable information about the retired ore ship, the William A. Irvin.

Requirements & Competencies

• Ability to maintain a positive disposition while quickly and courteously responding to guests.
• Ability to work well with others.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and the tour narrative.
• Able to communicate and speak effectively in front of small and large group settings.
• No minimum education requirements for this position.
• Exceptional customer service.

Preferred Education & Experience

• Customer service experience
• Knowledge of the Duluth area

Essential Functions (Reasonable accommodations may be made for individuals with disabilities.)

• Provide historic facts and narratives to groups and individuals while they tour the William A. Irvin.
• Positively deliver a memorable experience to a diverse audience.
• Answer questions and provide additional information necessary to complete the full
  tour experience.
• Follow safety protocols and assume responsibility for the safety of any groups or individuals in your area.
• Execute stationary and guided tours duties.
• Responsible for helping to keep the ship clean and tour-ready.
• Assist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functions.
• Create and maintain a professional and hospitable appearance and atmosphere.

Schedule

This position is part-time with a schedule based on the primary tourist season, Spring-Fall. The Tour Guides are expected to work variable shifts and must be available to work weekends.  Approximately 8-28 hours per week.  This schedule is subject to change.

Uniform
Business casual, weather appropriate clothing, and jeans are allowed.  The DECC will provide shirts with the William A. Irvin/DECC logos.

Physical Demands & Work Environment

• Moderately strenuous tasks included.
• Required to stand, walk, talk and hear.
• Must occasionally lift and/or move up to 25 pounds.
• Able to carry on a conversation while walking and climbing steep and narrow stairs.
• Requires someone that is able to stand on their feet for many hours at a time, moving quickly to different places based on needs.
• Regularly exposed to outside weather conditions and warm and/or humid areas.
• Exposed to high places, narrow passageways and steep stairs.

Additional Eligibility Requirements

• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Work Authorization/Security Clearance Requirements
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).
The list of acceptable documents can be provided by Human Resources.

At-Will Employment
This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement
The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibilities
None

Travel Required
No

FLSA Classification
Non-Exempt

Type of Position
Part-Time

Type of Employment
At-Will

Department
William A. Irvin

Reports to
Program Manager of Property Maintenance & the William A. Irvin

Benefits:

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off
• More benefit details here: Benefits HERE

What is the DECC?

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Hospitality
• Entertainment
• Community
• Visionary
• Stewardship