Willow Hope Farm Office Manager

Summary of Purpose:  Manage and lead all daily operations at Willow Hope Farm, including    outreach events.

Duties (Essential Functions):

• Manage overall daily operations of the equine staff through effective delegation, support, motivation and fair leadership of all team members
• Responsible for managing the KHS equine facility and ensuring all areas are clean and presentable
• Responsible for hiring, training, reviewing, recognizing, terminating and disciplinary measures of equine staff
• Ensure adequate coverage and covering absences as needed with staff and/or volunteers
• Respond to incoming calls, emails and messages in a timely fashion
• Send basic information to clients (adoption application, links to horses on website, etc.)
• Thank/acknowledge donations through Amazon
• Process accounting paperwork such as check requests, purchase orders, receipts, etc.
• Ensure monies collected each week are accounted for and provided to accounting department; manage and reconcile department petty cash
• Provide data and feedback on equine annual budget and adhere to budget goals
• File/maintain records at WHF for vehicles, farm equipment and repairs
• Schedule and conduct or facilitate tours, volunteer orientation and assessments and any other outreach-related activities at Willow Hope Farm; keep a comprehensive calendar of events at the farm and ensure staff is aware of upcoming events
• Recruit volunteers, provide orientation, maintain schedule and provide any other support or communication as needed (does not involve training to work with horses)
• Assist the Volunteer Manager with scheduling, selection of projects, and on-site supervision for volunteer work groups at WHF
• Oversee pre-event, post-event and run of show success for outreach events at WHF
• Schedule and organize activities, logistics communications and follow up for events at WHF (catering, compiling meeting packets, ensuring visual presentations and AV needs are met, sending invoices, etc.) 
• Participate in KHS events as needed by representing the Equine C.A.R.E. program
• Other duties assigned by their direct report

Qualifications/Requirements:

• 1-3 years of management or supervisory experience preferred

• Must be proficient in MS Word, Excel, Power Point, Outlook
• Exceptional organizational, analytical, interpersonal and conflict resolution skills
• Self-directed with ability to work independently/meet deadlines in a fast-paced work environment with little direct supervision
• Ability to envision long range goals and apply them to daily operations
• Ability to communicate respectfully and effectively with people of all backgrounds and personalities
• Humane attitude toward animals
• Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances

• Accept, support and represent KHS core values, programs, policies and procedures
• Must possess a valid driver’s license and clean driving record and be willing to drive KHS vehicles

• Background Check required

Physical Demands/Working Environment

• Individual will have extended periods of sitting, talking and listening.
• Frequent bending, reaching, kneeling, walking and standing on a regular basis while performing job functions.
• Frequently lifts, carries or otherwise moves and positions objects weighing up to or exceeding 50 lbs.
• Local travel - Includes frequent off-site meetings and a variety of KHS locations (includes mileage reimbursement)
• Able to work evenings, weekends as needed.
• Includes working in an indoor desk environment, some outdoor work at events