Infrastructure Manager

ABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Infrastructure Manager leads a team of Infrastructure Specialists and DevOps engineers and ensure the smooth and efficient operations of our Azure and On Prem Data Centers and Infrastructure. The Infrastructure Manager works closely with the software development, IT Help Desk and business teams and handle all cloud operations and on prem operations as well as develop and maintain infrastructure code and pipelines.

• Ensure the security, reliability, and scalability of the cloud and on prem infrastructure operation through regular monitoring, maintenance, and optimization
• Hire, mentor, and build a high-performing team of Cloud Engineers, Infrastructure Engineers and DevOps engineers, fostering a culture of collaboration and continuous improvement
• Develop and implement a strategic plan for the Infrastructure Operations department, aligning with the company's goals and objectives
• Establish and maintain strong relationships with key stakeholders, including vendors and internal teams, to ensure timely delivery of projects and effective issue resolution
• Hands-on implementation and management of continuous integration and deployment pipelines using Azure DevOps, Jenkins, and other relevant tools
• Monitor, analyze, and report on key performance indicators (KPIs) for the Infrastructure Operations department, driving continuous improvement initiatives
• Collaborate with cross-functional teams to ensure seamless integration of cloud infrastructure and application development processes
• Design and implement a zero-downtime deployment strategy, ensuring high availability and fault tolerance across all systems
• Stay up-to-date with industry trends and emerging technologies to proactively identify opportunities for improving efficiency, reducing costs, and enhancing system performance
• Leverage Infrastructure as Code (IaC) tools like Terraform, Ansible, Chef, and Azure ARM templates to automate infrastructure provisioning and management
• Develop and maintain documentation and training materials to support knowledge sharing, onboarding, and skill development within the team
• Travel as needed to support company requirements
• Foster a culture of innovation, collaboration, and continuous learning within the team, promoting the adoption of best practices across the organization
• ALL Acumen/DCI employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at Acumen/DCI, the Infrastructure team will support the secure design, development, security installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners, and cloud properties. Additionally, these positions will support the proper conduct of incidents, responses and investigations.

MINIMUM QUALIFICATIONS

• Bachelor’s or Master’s degree in CS/CE or equivalent work experience
• 3+ years leading Cloud and On Prem based Infrastructure and/or IT/DevOps teams
• 4+ years’ experience managing cloud-based and on-prem infrastructure
• 4+ years’ experience utilizing at least one scripting language, preferably PowerShell, Python, or Bash
• Excellent verbal and written communication skills
• Critical thinker and problem-solving skills
• Time-management skills
• Ability to think holistically about solutions and define innovative approaches to challenges employing superior troubleshooting skills
• Experience managing Infrastructure and Cloud Operations Teams in a multi-state and multi data center environment
• Excellent leadership skills and an ability to effectively manage a team across multiple tasks and projects
• Manage and configure Azure Cloud based and Microsoft on prem environments
• Expert in Microsoft Azure and On-prem systems management. For example, Entra/Active Directory, Azure subscription setup and management, MS365, Office365, InTune
• Long term experience with Networking, Security, and Firewalls
• Virtual server management, operations and maintenance in both On Prem and Azure configuration
• Azure App Services, Azure SQL and MS SQL Server
• PowerShell or similar scripting languages for orchestration of cloud and on-prem operations.
• Azure DevOps or Jenkins

PREFERRED QUALIFICATIONS

• Familiarity with Azure CSP subscriptions is a plus

Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY