REQUIRED SKILLS AND QUALIFICATIONS
REQUIRED KNOWLEDGE AND SKILLS
- Microsoft 365 (Office 365, Entra ID, Intune)
- Microsoft Active Directory
- Microsoft Windows 10 and 11
- Google Workspace
- VoIP Phone Systems
MINIMUM QUALIFICATIONS
- 1-3 years of desktop support experience
- Microsoft 365 (Office 365, Entra ID, Intune)
- Proven experience in maintaining workstations, managing cloud-based solutions, configuring and supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting complex application issues, and performing hardware diagnostics and repair.
- Experience working with users defining problems and solutions PREFERRED QUALIFICATIONS
- CompTIA A+
- CompTIA Security
COMMUNICATION SKILLS
- Excellent communication and relationship skills with all stakeholders, including clients, state entities and colleagues
- Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
- Ability to maintain confidentiality
- Ability to speak in public, including trainings
- Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
RESPONSIBILITIES AS A TEAM MEMBER
- Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
- Demonstrates excellence in work standards, is tenacious in completing tasks
- Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
- Works well with other team members and departments
- Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
- Requests support from team with ample time to accommodate the support request in order to meet deadlines
- Ensures effectiveness in processes to achieve/seek best practice
EQUIPMENT NORMALLY USED
- Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
- May use other office equipment as needed
PHYSICAL AND MENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job, with or without accommodation.
- The employee must be able to sit for extended periods of time entering data into multiple systems
- The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
- The employee is required to answer the phone as well as respond to team members and internal customers
- The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
- The employee is frequently required to stand, walk, and talk for an hour or more
- Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
- Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
- Ground and or Air travel upon demand
RISE IS AN EQUAL OPPORTUNITY EMPLOYER
RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide
equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
NOTE: THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE
EMPLOYEE IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY OTHER JOB-RELATED INSTRUCTIONS AND TO
PERFORM OTHER JOB-RELATED DUTIES AS REQUESTED BY THEIR SUPERVISOR.
