Process Improvement Manager

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Senior Process Improvement Analyst will identify and implement process enhancements to optimize operational efficiency, reduce manual efforts and elevate overall productivity to support the organization’s continued growth. The Senior Process Improvement Analyst will oversee the documentation of core business systems and processes and keep them updated when changes and innovation occur.

1. Business Process Modeling:
   • Proficiently utilizing software like Visio to create detailed business process models, including process flows, data flows, and documentation of core business systems and processes
   • Collaborating with cross-functional teams to gather process-related information and ensuring accurate representation in process models
2. Process Optimization and Efficiency:
   • Analyzing existing business processes to identify areas for improvement and cost reduction
   • Identifying bottlenecks and operational gaps and proposing strategic recommendations for process optimization and control implementation
   • Leveraging automation solutions (especially LCNC tools like MSFT Power Platform) to eliminate manual processes, improving accuracy and efficiency
3. Project Management:
   • Effectively managing projects from inception to implementation, ensuring timely delivery and successful outcomes
   • Collaborating with the development team to implement technical and reporting enhancements
   • Overseeing the introduction and integration of new processing software to enhance operational effectiveness
4. Data Analysis and Reporting:
   • Conducting in-depth analysis and presenting quantitative and qualitative data to inform business decisions
   • Maintaining meticulous organization of processes, data, and documentation to streamline operations
   • Meeting contractual commitments to clients through accurate reporting and issue resolution
5. Collaboration and Leadership:
   • Working closely with executive management, managers, and cross-functional teams to achieve the company's strategic objectives
   • Providing leadership to staff through coaching, counseling, and performance assessment

• Perform additional tasks as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in STEM discipline, industrial engineering, Data Analytics, or a related field
• Proven project management skills with a track record of successful implementations
• Strong communication, problem-solving, and critical thinking skills
• Experience in Business Process Modeling and Notation (BPMN) or similar process documentation frameworks
• Proficiency in Microsoft 365 suite, including Excel, Outlook, Word, Visio, PowerPoint
• Proficiency in Microsoft Power Platform, including Power Automate and Power BI
• Exceptional organizational skills and attention to detail

PREFERRED QUALIFICATIONS

• MBA
• Knowledge of HIPAA and Medicaid experience
• Knowledge of FMS organizations; leverage understanding to enhance operations

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY