Director of Implementation Services

ABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Director of Implementation Services is responsible for project management. team management, and quality of customer focused delivery. The Director will apply expert knowledge of Implementation process and large project process, operational know-how, provide strategic direction, make decisions and solve complex problems to move the business forward while managing an integrated team of Implementation Project Managers and Specialists. The Director will generate timelines, cost estimates, set project budgets, and ensure adherence to deadlines and budgets as well as meet the needs of the client organization. This person will oversee and support multiple implementation projects and may be asked to act as the Implementation Leader in one or more projects. In addition, the Director will work under the direction of the VP Operations & Implementation to define and execute strategies. 

• Work with the VP Operations & Implementation to define and execute strategies
• Responsible for a defined book of clients and all associated client Implementation project
• Develop KPIs for the team and reporting of performance metrics including metrics relative to performing against project budget, quality, and schedule
• Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team:
  • Coach, mentor and develop team member
  • Ensure team members are appropriately trained to handle day to day activities
  • Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate and in accordance with company policies
  • Provide performance data and feedback about team to VP Operations & Implementation on the schedule requested
• Responsible for applying expert knowledge of the implementation and large project process, applying strategic direction, making decisions and solving complex problems to move the business forward while managing the integrated team
• Allocate resources based on project demand
• Proactively lead the identification, design, & implementation of process improvements
• Support associates in problem solving
• Act as escalation point for team members
• Maintain a highly skilled team of Implementation Project Managers and Specialists
• Profitably manage clients and their associated Implementation projects.
• Responsible for the execution, delivery, communication and quality of projects and implementations for both internal and external customers
• Oversee management and remediation process for issues and risks in projects and implementations
• Maintain an expert knowledge level on DCI (Direct Care Innovations) software
• May be asked to lead one or more projects as needed
• Travel based on company need is a requirement. Travel up to 30% of the time during certain periods may be necessary
• Performs other job-related duties as requested
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

KEY TECHNOLOGIES AND SKILLS

• Project management leadership experience; PMP Required
• Knowledge of Implementation operations and budgetary strategies, planning, execution, and project life cycle methodologies
• Experience with Workflow and process modeling
• Expert level of core Project Management skills: effective communication, influencing, and interpersonal skills, ability to negotiate and resolve conflicts, scheduling & time management, leadership, technical expertise, risk management, critical thinking & problem solving, and building commitment within the team
• Proficient with MS Office especially Word, Excel and PowerPoint. MS Project experience a plus
• Proficient with MS Office 365 specifically Outlook, SharePoint, Teams

MINIMUM QUALIFICATIONS:

• 3 – 5 years’ experience in a leadership role managing software and IT teams and related implementations
• 3 -- 5 years’ experience in project management, demonstrating expert level application of core skills, and project life cycle methodologies
• Bachelor’s Degree in business or technology related field; Master’s Degree preferred.
• Experience working with users defining current processes, formulating recommendations, and mapping those to available solutions
• Ability to analyze and solve problems as well as document solutions
• Ability to communicate effectively, coordinate multiple duties simultaneously

Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY