Summary
This position, located onsite at our Los Angeles, CA office will provide support to our Los Angeles CA, Dallas and Denison TX branches and remote locations. This position will intake tier one support tickets and either resolve or escalate up to higher level help desk technicians. The support will include helpdesk/technical support as well as computer setup for new employees.
Essential Duties
- Provide tier 1 and 2 level help desk support to employees at our California office, Texas office(s) and Remote locations.
- Setup computer workstations for onsite employees.
- Remote employee onboarding assistance.
- IT asset tracking and shipping/receiving.
Environment/Physical Activity
The environment for this position is an office environment; it may include some minor annoyances such as noise. The incumbent is in a non-confined office area in which he or she is free to move about at will.
In the course of performing this job, the incumbent typically spends time as follows:
- Walking - Occasional. Walking is minimal in the performance of duties. Worker may walk 3 - 5 feet around work area completing different functions pertaining to the reports and delivery of applicable forms.
- Sitting – Constant. Worker will spend the majority of the workday sitting at his/her work area working with the company’s computer and software systems.
- Kneeling: Occasional. Worker may need to work under desks and in close quarters environment requiring kneeling and crawling to install equipment.
- Lifting – Minimal. Worker will lift less than 15 lbs. throughout the day. Occasional transfer of files to storage might exceed 15 lbs in lifting.
- Reaching – Minimal. Worker may reach to secure forms and documents throughout the day.
- Fingering - Constant. Worker is required to use finger activities when using the company’s computer system.
- Feeling - Constant. Worker feels and touches the computer keyboard and calculator while working.
- Vision - Constant. Worker is constantly required to use accurate visual acuity in the performance of duties.
Mental Demands
The incumbent in this position must be able to accommodate to the following demands:
- Constant distractions and interruptions.
- Uncontrollable changes in priorities and work schedules.
- Time pressures and tight deadlines.
- Long periods of highly detailed and precise work activity.
