IT Support Specialist

WHO WE ARE

Holland Hall was established in 1922 and currently serves approximately 1,000 preK through 12th grade students in a coeducational setting. An Episcopal school distinguished by an excellent academic program and a student-centered environment emphasizing a holistic approach to education, we strive to provide a challenging, comprehensive educational experience grounded in a rigorous liberal arts college preparatory curriculum that promotes critical thinking and life-long learning. We seek to foster in each student a strong moral foundation and a deep sense of social responsibility. The Holland Hall community welcomes students and faculty of diverse racial, cultural, and religious backgrounds.

POSITION SUMMARY

The IT Support Specialist is part of a team that is responsible for designing, engineering, implementing, and maintaining solutions that support faculty, staff, students, and the Holland Hall community’s technology use. This position focuses on providing an excellent End User experience.

We are a 100% Apple environment that includes iPads and Macs with an MDM. We are also a Google Workspace environment. There are no PCs or servers to support in our environment. 

KEY RESPONSIBILITIES

• Support Apple Products - iPad, Mac and the Apple "ecosystem".

• Identify current practices that can be improved with proper technology use or new solution/implementation.

• Participate in solution design.

• Implement the technology portion of the designed solution.

• Provide training to end users as required.

• Support with on-going maintenance/upgrades of systems

• Provide “triage” to end users when appropriate to assist other technology team members.

• Current examples of supported implementation include:

  • Visitor System

  • Phone System

  • Emergency Systems

  • Printers

  • Display Devices

  • Help Desk

  • Others

The above essential functions are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

• Must already be familiar with using and supporting Apple products - iPad and Mac

• Experience with Mobile Device Management and/or a Computer Management System a plus.

• High school diploma, trade school degree, or appropriate certifications. College degree a plus.

• Minimum of 2 years’ experience in a similar position or equivalent training and experience.

• Must already be familiar with using and supporting Apple products - iPad and Mac.

• Must be able to keep confidentiality of the data that will be seen throughout the normal duties of this position.

• Ability to communicate effectively and professionally with constituents from the entire school community.

• Ability to troubleshoot and define problems and recommend or implement appropriate solutions.  Must have a sense of urgency and customer service orientation.

WORKING CONDITIONS

• Department hours are 8:00 to 4:30 with 30 minutes for lunch, however, the time required to perform this job may extend to hours outside department hours to include evenings and occasionally weekends.

• Primarily works indoors in standard office conditions and climate.

• Activities include walking, standing, bending, kneeling, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual activity. The work is performed primarily indoors.

• Occasionally lift up to 30 pounds.

• Crawl under or around furniture to install computer equipment.

• Climb ladders and reach to install equipment and perform other tasks.

• Works in a stressful but supportive environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• This position is not eligible for telecommuting; however, temporary telecommuting arrangements may be approved for circumstances such as inclement weather or special projects. These arrangements are approved on an as-needed basis only, with no expectation of ongoing continuance.