Labor & Employee Relations Manager

Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s corporate staff provides administrative, practice management and human resources services in support of its more than 3000 clinical providers.

The Mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

This position will travel to two different sites within Brooklyn. 

The Labor and Employee Relations Manager will operate out of the affiliate site under the direction of the Director, Labor & Employee Relations, while working daily with the Affiliate Operations Officer(s) and site staff. The Labor and Employee Relations Manager will handle the PAGNY-related employment and labor investigations and issues at its affiliated facilities. The Labor & Employee Relations Manager serves as the face of labor and employment relations for PAGNY at the site or other affiliated grouping. Caseloads will be assigned by the Director of Labor & Employee Relations, with first preference for their home sites’ cases. This role is highly visible and requires strong collaboration and integration with site or group leadership, PAGNY Corporate HR, and with NYC Health and Hospitals leadership or other affiliated leadership, where necessary. The Labor & Employee Relations Manager is also directly responsible for providing content-specific planning, organization, and guidance to the site Human Resources Department.

• Work with Union and Non-union employees. Responsible for the oversight and/or management of all site-based labor and employee relations functions, including but not limited to terminations, tracking and/or administration of verbal/written/final discipline, operational issues with contractual impact, and changes to schedules, services and/or service mix.
• Responsible for maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Oversee site-wide employee-related claims such as grievances, Department of Labor requests, and other governing body requests. Maintain in-depth knowledge of legal requirements in partnership with Corporate Human Resources and the Legal Department.
• Must manage and resolve complex labor and employee relations issues. Conduct thorough, effective, and objective investigations. Implement effective solutions through the use of high-level HR methodologies and HR best practices.
• Address labor and employee relations cases and investigations from other PAGNY affiliates as assigned by the Corporate HR Director based on overall caseloads and ensuring impartiality. Priority on each case will generally go to the “home” facility or facilities.
• Serve as secondary Labor and Employee Relations Manager for the other PAGNY site in the borough or other PAGNY sites to ensure full, efficient, and impartial coverage of all sites.
• Work closely with management and employees to improve work relations and to build morale, leading to increased productivity and retention. Partner with Corporate HR and the legal department as needed and/or required.
• Conduct regular updates and monthly reports with internal leaders such as Affiliate Operations Officers (AOO’s), Corporate HR, and H+H or other partners. Consult with department leadership, providing HR guidance and ensuring effective application of HR methodologies, when appropriate.
• Work closely with employees and management to improve work relationships, increase productivity, and to build morale. Conduct, or may aid managers in the performance of, employee surveys such as retention, stay, and exit interviews. May lead and/or facilitate supervisor or manager meetings with employees.
• Work closely with Compensation and work with relevant partners to maintain job descriptions and facilitate reasonable accommodation requests. May provide input on HR-related areas such as department structures and workforce planning, and or succession-planning. Conduct retention, stay, and exit interviews.
• Provide day-to-day performance management guidance to departmental leadership in order to reduce legal risks and ensure regulatory compliance. Provide employees with HR Policy and Union Contract guidance and interpretation, where applicable.
• Ensure employees’ complete appropriate trainings as provided by PAGNY and/or H+H, where applicable.
• In collaboration with the HR Team, the Labor and Employee Relations Manager will also assist in providing “Level One” help to PAGNY provider in the absence of the HR Generalist, AOO or other staff on issues including, but not limited to CMEs, health and retirement benefits, payroll (e.g., Paycom, completing timesheets), leave, and resignations. In these cases, the Labor and Employee Relations Manager will consult with or serve as an active intermediary between the Provider and subject-matter experts in PAGNY Corporate HR or Corporate Payroll on the Provider’s behalf to answer more in-depth questions.
• May assist the Corporate HR Director, AOO’s or other designee, where applicable, in completing special projects or assignments.
• 5 days per week on site required.

• Bachelor’s degree or equivalent work experience in Human Resources, Employee Relations, and/or Labor Relations.
• 10+ years of related Human Resources experience, with a minimum of 5 years of prior Labor Relations experience.
• Advanced HR certification(s) preferred.
• Excellent client management and business literacy skills.
• Proficient use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required.
• High attention to detail. Ability to maintain high standards despite pressing deadlines.
• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
• Must be able to prioritize a variety of time sensitive tasks. Consistently display the highest degree of integrity, professionalism, diplomacy, and discretion. Must be able to develop strong, trusting relationships in order to gain support and achieve results.
• Extensive knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Human Resources.
• Excellent interpersonal and communication skills.

Exceptional Benefits Include: 

• Competitive compensation package 
• 10% 401K company contribution after one year of service, with 3% company contribution starting day one 
• Choice of a three tiered, very low cost medical plans starting day one 
• Excellent dental insurance including orthodontics coverage starting day one 
• Generous paid time off program 
• Annual Salary = $100,000.00 - $125,000.00

Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation serving more than a million New Yorkers annually.  Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.   

Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We are committed to fostering an inclusive environment where everyone feels valued and respected. Our policies ensure equal opportunities for all. Learn more about our initiatives by visiting our Diversity, Equity, and Inclusion page.

The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed is for full-time employment and does not include bonuses/incentive compensation or benefits. Actual total compensation depends on many factors, including experience, specialties, historical productivity, and historical collections. Actual total compensation may differ.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).