DUTIES/RESPONSIBILITIES:
- Visit customer facilities for customer complaints or proactive follow-up.
- Respond to customer complaints and submit to our company’s claim system.
- Coordinate/document Product Development field trials.
- Update documentation of laboratory procedures and systems as changes are made/added.
REQUIRED SKILLS/ABILITIES:
- Thorough knowledge of paper quality parameters and causes of defects.
- Good understanding of a variety of converting and printing processes required
- Good understanding of papermaking machinery and effects on paper quality highly preferred.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Extensive knowledge of or the ability to quickly learn the organization’s production processes.
- Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS
- 5 years’ experience in a mid-level or senior technical role in printing, converting and/or papermaking required
- Must have a valid driver’s license.
- Must be willing to travel long-distance.
