MEMBERSHIP SERVICES REPRESENTITIVE

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the YMCA of Tuscaloosa maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

ESSENTIAL FUNCTIONS:

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.

QUALIFICATIONS:

• Previous customer service, sales or related experience.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must possess acceptable hearing and visual capabilities in order to monitor environment and children’s well-being.
• May be required to lift and carry up to 50 lbs. in various forms.
• May be required to sit, stand, or maintain physical activity for extended periods of time outdoors.
• ​Physically, actively engage in play and sports.

1. Strong communication, customer service and problem-solving skills.

2. Ability to actively listen.

3. This person needs to be a self-starter, able to handle multiple tasks under limited

    supervision, work well in a team setting and be detailed oriented.

4. Experience with and knowledge of computers.

5. Possess a positive and professional attitude.

6. Have cash handling skills and the ability to reconcile shift transactions.

7. A willingness to commit to the mission of the YMCA.