1. Manages Restaurant Environment
- Ensures prompt friendly service according to company guidelines.
- Directs overall activities and performance of associates on a shift-by-shift basis.
- Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
- Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
- Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
- Enforces alcohol awareness on a shift to shift basis.
- Maintains adequate departmental inventory levels.
- Ensures product preparation and presentation uncompromisingly meeting company standards.
- Effectively schedules associates to meet sales demands.
- Maintains effective safety and security programs according to company policy and government standards.
- Corrects unsafe practices or conditions.
- Promotes and manages restaurant organization, cleanliness, and sanitation.
- Performs routine maintenance and immediately informs General Manager of needed repairs.
- Advises General Manager of any non-routine situations.
- Communicates with other managers daily through management log and shift change meetings.
- Completes all other assigned duties and responsibilities.
2. Manages Associate Performance
- Promotes quality recruitment and referrals of potential management candidates.
- Promotes A.S.I. training procedures of new managers.
- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
- Determines job assignments on a shift-by-shift basis.
- Develops an environment of constant development of managers including informal shift reviews and participates in the development of written evaluations every six months.
- Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
- Conducts thorough Selecting Service Performers interviews.
- Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
- Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
- Assures compliance with company policies, practices, and procedures.
- Acts as coach to all associates.
3. Maintain Controls
- Control costs in assigned department.
- Maintains and controls the assets of the company.
- Assures compliance with local, state, and federal laws, regulations, and guidelines.
- Reports progress towards achieving restaurant performance objectives at management meetings.
- Complies with all cash handling procedures.
- Executes weekly food and liquor inventories/costs at the General Manager’s request and is accountable for completion.
- Responsible for preparing and submitting accurate daily paperwork to the General Manager.
4. Development
- Is responsible to the General Manager for the development of Managers and Key Hourly Associates.
- Inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement.
- Is guest obsessed and promotes the team to be.
- Demonstrates organizational skills.
- Completes all assignments and duties properly and on schedule.
- Develops goals and action plans for personal/professional growth.
- Provides a role model for managers and associates.
- Exhibits a professional image.
- Develops self on all store related technology.
