1. Manages Restaurant Environment
- Ensures prompt friendly service according to company guidelines.
- Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
- Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Area Director.
- Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
- Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
- Maintains adequate inventory levels.
- Ensures product preparation and presentation uncompromisingly meeting company standards.
- Actively participates in the community to increase sales and enhance the awareness of Applebee's.
- Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
- Effectively oversees/schedules associates to meet sales demands.
- Maintains effective safety and security programs according to company policy and government standards.
- Promotes and manages restaurant organization, cleanliness, and sanitation.
- Institutes preventative maintenance of building and all equipment. Immediately corrects needed repairs.
- Advises Area Director of any non-routine situations.
- Communicates with other managers daily through management log and shift change meetings.
- Completes all other assigned duties and responsibilities.
2. Manages Associate Performance
- Ensures quality recruitment and referrals of potential management candidates.
- Adheres to and promotes A.S.I. training procedures of new managers.
- Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
- Develops an environment of constant development of managers including informal monthly reviews as well as written evaluations every six months to update the managers’ objectives.
- Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
- Ensures correct staffing levels utilizing guidelines for proper selection of associates.
- Conducts thorough Selecting Service Performers interviews.
- Selects new associates on the basis of competency identification, not need.
- Ensures exit interviews on all terminating associates.
- Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
- Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
- Conducts weekly management meetings and quarterly employee meetings.
- Ensures compliance with company policies, practices, and procedures. Communicates all changes to all associates.
- Ensures timely performance One on Ones with all associates as well as written evaluations every six months.
- Acts as coach to all associates.
3. Maintain Controls
- Ensures restaurants administrative and accounting duties are promptly and properly completed.
- Maintains and controls the assets of the company.
- Assures compliance with local, state, and federal laws, regulations, and guidelines.
- Ensures the restaurant is meeting or exceeding operating budgets.
- Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing.
- Monitors and manages capital expenditures within the restaurant.
- Analyzes systems and procedures with the Area Director for continual improvement of earning goals.
- Ensures all cash handling procedures are adhered to.
- Performs and analyzes weekly food and liquor inventories/costs.
- Responsible for preparing, overseeing, and submitting accurate daily, weekly, and monthly paperwork to the Area Director.
4. Development
- Inspires cooperation and teamwork from management and associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement.
- Is guest obsessed and promotes the team to be.
- Completes all assignments and duties properly and on schedule.
- Develops goals and action plans for personal/professional growth.
- Provides a role model for managers and associates.
- Exhibits a professional image.
