Margaritaville at Sea – Where Work Meets Paradise.
Are you ready to embark on a career adventure that's as exciting as a tropical getaway? Margaritaville at Sea is looking for a dynamic Casino Specialist to coordinate all aspects of casino reservations.
What you get to do:
You will be responsible for providing reservation services for all casino-related individuals and work closely with casino management to meet casino guest requirements. You will call and email guests to get them on board Margaritaville at Sea.
You will:
- Create and Deliver, Fun and Escapism.
- Answer incoming calls from VIP clients and junket representatives. Follow up with various shore-side and shipboard departments to ensure all guest requests are met and issues are resolved.
- Contact customers directly to book cruises in support of all marketing efforts, direct mail campaigns, e-mail blasts, and special promotions.
- Review player information (personal information and gaming activity). Determine whether the guest is eligible for a free or discounted cabin accounts to departmental guidelines.
- Must have a systematic and process-oriented mindset to ensure seamless and end-to-end customer experiences.
- Responsible for identifying both new and inactive casino players within the casino database.
- Assist VIP guests in the issuance of credit and complimentary reservations as appropriate.
- Explain benefits and supplements that are available to the guests.
- Perform other duties as assigned.
What it takes to succeed:
- Proven track record in providing white glove customer service in a prompt and timely manner
- Ability to communicate information clearly and professionally to clients & colleagues
- Well-informed with a broad knowledge of the gaming industry and products
- High School Degree (or GED) required
- Four (4) years’ experience in Customer Services and/or Reservations.
- Casino and Telemarketing experience is preferred.
- Must have knowledge of all shipboard amenities, itinerary details, schedules, and ports of call
- Requires an exceptional individual and critical thinker with excellent analytical skills.
- Must be an energetic, enthusiastic, self-motivated, top-of-the-class individual who can work successfully as an individual and as part of a team.
- Advanced computer skills including Intermediate to Expert Microsoft Word, Outlook, and Google
- Be able to communicate with Casino Managers and Supervisors on a need to need basis.
What else is important:
- Extremely detail oriented
- Self-starter and quick learner
- Multi-task-oriented and able to perform under pressure.
- Requires consistent phone and computer work
- Kapture Reservation System a plus
Why Join Margaritaville at Sea?
🌊 A Fun and Dynamic Work Environment: We bring the Margaritaville spirit to everything we do.
🌊 Opportunities for Growth and Development: Chart your own career course with us.
🌊 Competitive Compensation and Benefits: We take care of our crew so they can take care of our guests.
🌊 Free cruises annually
🌊 Onboard discounts on food and merchandise
🌊 Discount on Margaritaville hotels and restaurants
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with one of the best-known names in hospitality and entertainment, we’re looking for you! Let’s create unforgettable experiences together!
