The Director of Legal Operations is responsible for supporting the in-house counsel at Kapitus by managing operational implementation of legal strategy, serving as a business analyst to assess the effectiveness of legal strategy, and serving a significant people management role in acting as a departmental resource and administrator of the on-shore and off-shore team that supports the work of the in-house counsel at Kapitus. The role is similar to that of COO of a law firm.
Initially, this role will focus on implementing the legal asset recovery strategy to collect from customers that have defaulted on their obligations to Kapitus or declared bankruptcy, which has a significant impact on Kapitus’s bottom line, but will be expected to expand in scope to offer support and implement the legal advice provided by Kapitus’s legal team across the Company.
The Director of Legal Operations, in collaboration with the Director of Legal Finance, Paralegal Managers, India Team leads, and General and Deputy General Counsel, will establish goals, monitor production, analyze trends, and motivate, retain, and recruit the paraprofessionals within the Kapitus Legal Department. The Director of Legal Operations will have significant exposure to senior management and will be an active participant in the development the strategy for improving the operational efficiency of the processes that the Legal Department is responsible for.
What you will do:
- Provide strong leadership in a rapidly growing and rapidly changing business environment
- Document or update the documentation for all existing Legal processes while recommending operational improvements and developing a systemic and repeatable process for change management, including disseminating, implementing and socializing policy across the Legal organization and other affected departments within the Company Legal
- Understand and operationally implement legal strategy as directed by Kapitus counsel, including by:
- Developing and implementing procedures to ensure efficient workflow in the processing and handling of legal asset recovery accounts
- Segmenting accounts to enhance effectiveness of asset recovery efforts
- Implementing effective operational practices to maximize recoveries while adhering to all applicable laws, regulations and compliance requirements and minimizing outside counsel spend
- Reviewing all current workflows and recommending improvements
- Developing operation procedures for legal support processes outside of asset recovery
- Managing ESI and discovery in response to discovery requests as well as subpoenas from other entities
- Establish, measure, report and drive key performance metrics (department level, legal process level, outside counsel level and individual contributor level KPIs) to assess departmental effectiveness and identify areas of weakness/opportunity, including:
- Ensuring data quality for legal actions in systems of record
- Proactively addressing data anomalies by identifying root causes, and correcting through manual or systemic intervention
- Blending data across multiple systems of record (Platform, Convoke, Sage) to measure ROI of legal actions and contain costs
- Review and compare effectiveness of outside counsel
- Serve as SME in implementations and expansion of Convoke, the Company’s primary technology interface with Outside Counsel.
- Assist outside counsel in onboarding to Platform and loading data
- Review reports to ensure operational processes flowing through Convoke to Kapitus data marts
- Interface with Convoke personnel to roll out enhancements to offering and integration to Kapitus technology platforms.
- Serve as a primary interface between the Legal and the Product and Technology teams to manage transition of Legal operations from legacy servicing platform,
- Identify and recommend advancements and tools to support operational effectiveness of the legal team
- Fully exploit all available technology resources to improve effectiveness
- Assist Kapitus counsel in managing outside counsel network by:
- Cataloguing current outside counsel relationships and fee arrangements
- Reviewing and improving selection and vetting process for outside counsel
- Developing outside counsel billing guidelines and ensuring compliance with billing guidelines as developed
- Reviewing and, within delegated authority, approving legal invoices after ensuring compliance with engagement letters/billing arrangements
- Manage, coach, and develop direct reports and skip level reports within the legal organization while serving as bridge between Kapitus counsel and para-professionals
- Partner with our Talent Acquisition team to recruit, hire and train new team members and manage staffing to ensure headcount levels are adequate to achieve outlined KPIs
- Collaborate with senior leaders in Risk, Operations, Treasury and Finance in the creation and execution of asset recovery strategy
- Collaborate with senior leaders in Operations, Technology and Product in creation of document retention and management policies
Responsibilities are subject to change to best suit the needs and interests of the business
What we’re looking for:
- College Degree – Bachelor’s minimum, post-graduate degree such as MBA preferred
- 10+ Years of Legal Related Experience, or equivalent
- 5+ Years of Legal Operations and Strategy in an in-house setting
- 5+ Years of People Management Experience
- SME on legal operations and effectiveness
- SME on legal technology
Additional Required Skills:
- Excellent leadership and organizational abilities
- Knowledge of performance evaluation metrics
- Excellent communication and interpersonal skills
- Able to motivate team members
Kapitus Total Rewards Package Includes:
- Competitive Base Salary Range of $159,000– $198,000 depending on geographic location and experience
- Quarterly Incentive Compensation Eligibility – based on meeting KPI's and metrics
- Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
- 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
- Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
- Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
- LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
- Pet and car insurance discounts.
- Financial services such as LegalShield.
- Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
- Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
- Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
- Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
- Paid Time Off: Employees enjoy 120 Hours of Paid Time Off and can rollover up to 40 Hours to the following year, in addition employees receive 56 hours of Sick Time annually. Unused sick time does not expire; instead, it accumulates in a special accrual bank that never expires and can be utilized for FMLA needs or other approved leaves.
- Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.
About Kapitus:
Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed.
We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.
We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.
Company Mission:
At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.
Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.
