Quality Assurance Coordinator

Are You a Medical Professional Ready to Break Free from the Office and Go Remote? 

If you're looking to make a career shift from the traditional medical office setting to a remote role, we've got an exciting opportunity just for you!

MES is seeking a Quality Assurance Coordinator to join our team. In this role, you’ll be responding to clients and physicians' emails, assigning cases to physicians, and proofreading reports.

Why You’ll Love This Job:

• 100% remote—work from home where you're most comfortable! 
• Monday through Friday 12:00pm-8:30pm EST.
• Employee-first culture with great benefits —because we believe in investing in YOU! 

If you're ready for a new challenge and want to thrive in a role that offers work-life balance, apply now and start your journey with MES today!

Duties and Responsibilities: 

• Responding to emails from clients and physicians.
• Performs quality assurance review of medical reports, correspondences, addendums or supplemental reviews.
• Assigning cases to physicians.
• Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
• Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.
• Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.
• Ensures the provider credentials and signature are adhered to the final report.
• Identifies any inconsistencies within the report and contacts the Provider to obtain clarification, modification or correction as needed.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• Ensures all federal ERISA and/or state mandates are adhered to at all times.
• Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications.
• Promote effective and efficient utilization of company resources.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Two years of medical office experience.
• Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
• Qualified typist with a minimum of 40 W.P.M preferred
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must possess excellent skills in English usage, grammar, punctuation and style.
• Ability to follow instructions and respond to upper managements’ directions accurately.
• Demonstrates accuracy and thoroughness.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.