Care Coordinator - CCS

Job Purpose: This is a professional position that is responsible for the care and treatment of mentally ill adults. This Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required. 

Reporting Relationships  

Reports To: CCS Clinical Coordinator 

Direct Reports: No direct reports 

Essential Job Functions: 

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.) 

• Develop a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided. 

• Provide psychosocial rehabilitation, symptom monitoring & management, supportive counseling to clients on caseload, and participate in “team case management”. 

• Monitor client’s psychiatric medication regime and compliance as directed by the physician. 

• Provide crisis intervention and supportive counseling to clients who are in crisis. 

• Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives. 

• Coordinate utilization of various community resources, day programs, and outside health care providers. 

• Assists clients in financial planning and development of income resources. 

• Coordinate client access to all entitlement programs and will act as protective payee for client’s Social Security benefits when appropriate. 

• Provide treatment related to education and liaison with client’s family. 

• Assist client in securing adequate housing, prompting, and training for skills necessary to keep housing. 

• Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client. 

• Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor. 

• Responsible for accurate documentation and maintaining case file as required by  agency policy, government regulations, applicable local, state, and federal codes. 

• Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours, and biannual treatment plans. 

• Attends and participates in staff meetings, in-service training seminars and conferences as required. 

• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities. 

• Other job-related duties may be necessary to carry out the responsibilities of the position. 

• Providing client coverage for other staff members as assigned. 

• Attendance at community based MC3 Change Agent meetings as delegated. 

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted) 

Minimum Required Education: Bachelor’s degree in Social Work, Psychology, Community/Family Counseling required. 

Minimum Required Experience:  Minimum of 1 years’ working with adults with severe and persistent mental illness. 

Required License – Certification – Registration:  

Motor vehicle record acceptable to program and/ or contractual requirements. 

A valid Wisconsin driver's license, and automobile insurance with minimum limits of 

$50,000/$100,000 bodily injury and $10,000 property damage”. 

Certification as a functional screener is not required but desired. 

Knowledge – Skills – Abilities: 

• Must be familiar with MS Office such as Microsoft Word, Teams, and Excel. 

• Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. 

• Effectively communicates and develops good working relationships with co-workers. 

• Reliability in reporting to work regularly and on time. 

• Must possess good communication, listening, writing and organizational skills. 

• Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking. 

• Effectively manages one’s own time, priorities, and resources to achieve goals. 

• Partners with clients to identify and resolve complex or sensitive issues. 

• Builds and maintains customer satisfaction with the products and services offered by the organization. 

• Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies. 

• Diligently attends to details and pursues quality in accomplishing tasks. 

• Conveys ideas and facts in writing using language the reader will best understand. 

• Ability to communicate effectively over the telephone, by computer and in person. 

• Ability to use a personal computer. 

• Ability to perform well in a fast-paced work environment. 

• Experience with individuals with dual diagnoses is preferred. 

• Experience with motivational interviewing is preferred. 

• Access to a personal vehicle. 

Physical Requirements, Visual Acuity, and Work Conditions:  

Physical Requirements: Work is performed largely in the community but may at times include an office environment or other various settings. This position frequently utilizes various office equipment including, but not limited to, a personal computer, multi-line telephone, fax machine, office copier. On occasion must be able to push/pull/lift/move objects weighing at least 20 pounds. Must have the ability to climb at least two flights of stairs. Must be able to safely push a person in a wheelchair on a level floor or on a wheelchair ramp in various weather conditions. Must be able to transfer a person from a wheelchair to the toilet, chair, or van seat/car with use of a gait belt and/or manual or power Hoyer lift. 

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. 

Working Conditions: This position may work in a variety of indoor and outdoor work environments which may include, various outdoor weather conditions, loud noises, and fluctuating temperatures and the occasional use of stairs. 

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.