Project Manager

Job Purpose:

The Project Manger handles assigned operational, workflow, and/or technology related projects for iLIFE operations. The Project Manager will align people, processes, information systems, and structure with the strategic direction of the agency. The role will work closely with Information Systems (IS) Project Manager in the coordination of key project tasks including, business requirements, sequencing, testing, and deployment schedules in partnership with the IT function.

Duties and Responsibilities:

Duties listed below may vary in terms of importance and others may be added or eliminated as the position develops. In addition, specific positions within this classification may have special duties and special qualifications.

Essential Job Functions:

1. Proactively identify factors jeopardizing the project and escalate issues to management as appropriate.
2. Prepare and maintain project plans that include but are not limited to - project timelines, schedules, agendas and training plans to include input from technical and operational resources.
3. Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope and clearly defines and quantifies each step
4. Ensures that expectations are clear, priorities established, focus maintained, and tough decisions addressed
5. Develops accurate project estimates that include hours, duration, cost, and resources for all phases of a project
6. Able to recognize issues and determine priority
7. Able to quickly isolate and independently resolve issues utilizing all available resources
8. Provide verbal and written status reports to leadership and business units on project status and issue resolution
9. Ability to drive root cause analysis and continuous improvement initiatives to improve systems
10. Ensures that projects are delivered within the approved project scope and that projects meet approved project requirements
11. The Project Manager directs the activities of project personnel and oversees other personnel, including vendors and consultants, toward successful completion of projects.
12. Act as a Liaison between infrastructure, application development and business intelligence teams within IT and with business units outside of IT to provide information, gather requirements, and facilitate relevant discussions to include but are not limited to business requirements, functional specification, design specification, user documentation, system documentation, testing documents and help files.
13. Assists in building business cases for process changes and investment in technology
14. As needed, coordinates system development and deployment projects with Application Development and/or other implementation teams
15. Helps manage the scope and change control of project in conjunction with IT management and business partners
16. Able to create comprehensive documentation for all phases of the project including business requirements gathering
17. Drives communication across departments and among team members, expose areas of conflict, and lead efforts to resolve communication issues and make effective decisions. Communicates with all involved teams and management to provide regular updates
18. Acts as a coach and mentor for technical staff on project management processes and techniques
19. Develop and produce metrics, reports, and other relevant data as needed
20. Monitors end-user training as necessary
21. Interfaces with external clients, vendors, and program partners as needed
22. Fosters a positive and representative work environment, which promotes development of acceptable work ethics
23. Practices and promotes safety in the workplace
24. Performs other related duties as assigned and may be aligned with other programs within the agency in order to meet consumer needs and contract requirements
25. Follows agency and internal departmental policies and procedures
26. Perform special assignments and or projects as assigned

Required Technical Skills, Experience, Education, and Credentials:

1. Bachelor’s degree with an emphasis in business, project management, management information systems (MIS), or a related field.
2. Minimum 3-5 years of project management experience
3. Minimum 2 years direct experience managing information systems projects preferred
4. Exceptional organizational and time management skills, attention to detail, analytical skills, problem resolution and a high commitment to client satisfaction are essential
5. Proven management skills including negotiating, leadership, delegation, planning and organization
6. Strong analytical, project development and project implementation skills
7. Ability to organize complex project steps and sequence tasks and priorities for efficient project construction
8. Ability to analyze, isolate, duplicate and document software problems
9. Strong interpersonal and communication skills and the ability to interact with all levels of the organization
10. Highly motivated and results oriented
11. Strong knowledge of and experience with MS Office suite and relational databases
12. Project Management Professional (PMP) certification is a plus.
13. Highly collaborative, team-oriented
14. Highly adaptable/flexible mindset
15. Proficient in Microsoft Office (Excel, Project, PowerPoint, Word, Visio)

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veteran status.