Fiscal Services Program Specialist

GENERAL FUNCTIONS

The Fiscal Services Program Specialist is responsible for meeting contract expectations for Fiscal Agent Services. This position will serve as a liaison for multiple WI County contracts and the NC program. The role will be accountable for handling time reports, claims, running required reports, processing onboarding paperwork, handling customer service calls, and other duties as assigned. This position will provide support to the Fiscal Services Payroll Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Routinely approves or denies time reports/payroll data according to state and federal requirements and policy. Makes daily decisions and exceptions whether to approve or deny codes.
• Request manual checks and adjustments.
• Confirms the mail, faxes, and emails are opened and/or printed each check run and are prepared in a timely manner for entry.
• Processes employee and client start up paperwork including I-9, W-4, SS-4, etc.
• Builds and maintains relationships with key stakeholders at government agencies.
• Ensure mailings and checks are sent out by assigned deadlines.
• Responsible for auditing the department’s day-to-day functions and reporting out to management as necessary
• Coordinates with Payroll Coordinator on the timesheet approval file as needed.
• Facilitates and organizes the year-end W2 process.
• Responsible for printing checks based upon FSA scheduled goals.
• Actively educates management/team of current state and federal regulations as it relates to payroll processing requirements.
• Primarily exercises discretion and independent judgment as it relates to payment.
• Involvement in monthly, quarterly, and annual reporting for clients.
• Responsible for analysis and determine trends to help develop efficiencies across all programs
• Prepares accounting transactions and documents daily.
• Reviews reconciliation payment inquiries to ensure accuracy.
• Serves as backup and support for Payroll Coordinator.
• Provide exemplary customer service to employees, co-workers, vendors, and government agencies.
• Conducts over the phone interactions with employees, clients, and program stakeholders when necessary.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Communicate and enforce Agency and iLIFE policies and procedures.
• Support individual and organizational goals.
• Involved in planning/testing of new FMS engine software and or other system implementations.
• Handles special projects or other duties as assigned.

EXPERIENCE AND SKILLS

Preferred Bachelor Degree/Associate’s degree or equivalent work experience in a related field. Minimum of 2 years payroll data processing operations or related experience. Strong leadership and motivational skills. Analytical thinking and problem resolution. Excellent organizational skills. Ability to multitask. Proficiency with computer applications and software. Strong customer service skills. Accepts personal responsibility for the quality and timeliness of his or her work and assumes ownership of the results. Adapt quickly to change. Maintain high work ethic. Engage and work collaboratively with all levels of personnel within the company to achieve common goals. Excellent verbal and written communication skills. Ability to maintain attendance to support required quality and quantity of work. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). Ability to establish and maintain positive and effective work relationships with coworkers, and customers. Ability to diffuse and manage volatile and stressful situations. Current Wisconsin Driver License and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage. Access to a personal vehicle.

MCFI is a professional, performance-oriented organization. Additional time and effort beyond a normal workweek may be required to accomplish company and individual objectives and to provide a high level of service to our members. Work environment could include some traveling outside of the immediate service area. Work conditions may be stressful at times. Most of the work will be performed in an office environment. Ability to work in a fast-paced environment.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment