Case Manager - FSET

Job Purpose:  
The Case Manager is responsible for helping to ensure that the customer is able to access and receive program services. This position reports to the Administrative Supervisor. This position has no direct reports.

 Essential Job Functions:

1. Develop working relationships with customers and monitor engagement and progress through mutual planning, problem solving and full case management assistance
2. Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
3. Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
4. Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
5. Follow up with customers to ensure that their needs are met and questions and concerns are resolved
6. Interact with other team members to provide expertise and assistance in resolving participant issues
7. Maintain accurate and timely case notes on all customer contacts and document activities
8. Share information about outreach and engagement efforts with project staff
9. Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
10. Perform other duties as may be assigned by leadership
11. Practice and promote safety in the workplace; reports all accidents according to agency procedures.

Required Technical Skills, Experience, Education, and Credentials:

1. High school diploma or GED required
2. Associate's degree from an accredited college or university preferred
3. Proficient in Microsoft Office products
4. Ability to develop, evaluate, and implement a case management plan meeting all milestones
5. Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
6. Excellent organizational, written, and verbal communication skills
7. Ability to perform comfortably in a fast-paced, deadline-oriented work environment
8. Ability to work as a team member, as well as independently
9. Current Non-Violent Crisis Intervention certification or completed within first 90 days of hire

Required Competencies  

The competencies listed below identify the skills, behaviors and values that an employee must possess in order to be successful in this position.

Flexibility to Change

Adapts to changing business needs, conditions, and work responsibilities

Actively Listens

 Asks questions in ways that enhance the clarity, quality, and reliability of information

Probes for Understanding

Asks questions in ways that enhance the clarity, quality, and reliability of information

Self-Directed

 Effectively manages one’s own time, priorities, and resources to achieve goals.

Personal Accountability

 Assumes personal accountability for achieving goals, outcomes and deadlines.

Work Environment and Physical Requirements 

The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

1. Must be able to remain in a stationary position for an extended period of time
2. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
3. Work is constantly performed in an office environment
4. Exposure to bright lights
5. Interaction with person’s presenting with challenges or significant barriers to work
6. Twisting, turning, reaching, squatting, bending, pushing and pulling throughout day
7. Hours of general business operation are 7:30am – 5:00pm, however, schedule will be modified as needed to meet the needs of programming and client care.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.