Information and Referral Specialist

Summary 

Under the supervision of the Program Supervisor of Newport Mesa Family Resource Center (NMFRC), the Information and Resource Specialist will have the responsibility of providing registrations, information, linkages, and referrals to families desiring services pertaining to basic needs, mental health, case management, housing, and other basic services. This position is also responsible for data entry and outreach.  

Duties and Responsibilities 

• Respond to walk-ins, call-ins, emails, and referred clients seeking community resources.  

• Assess clients’ immediate needs and provide appropriate resources and referrals. 

• Perform outreach to the community, businesses, and schools; represents MSFRC at community events; assists with preparations for FRC events. 

• Perform screenings of clients requesting services and complete conflict checks.   

• Administer FaCT approved measurement tools and enter results into the FaCT database. 

• Organize and distribute emergency assistance supplies; receive and sort public donations to the FRC. 

• Performs administrative duties including, but not limited to, answering phones, filing, data entry, record keeping, ordering supplies, and setting up and supporting maintenance of office furniture. 

• Ensure all documentation and assessments are completed and entered into corresponding databases (i.e., ETO, Vista Share) to meet grant and agency requirements.  

• Support the development of prevention and education promotional strategies for a variety of outreach and engagement events.

• High School diploma or commensurate work experience.  

• Proficiency in English and Spanish is preferred. 

• Adaptability and flexibility while working in a dynamic work environment. 

• Knowledge of domestic violence, child abuse, and elder abuse issues.  

• Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. 

• Proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation. 

• Complete the 40-hour Domestic Violence Advocate certification training post-hire. 

Prospective employees must pass a background screening to the satisfaction of the agency prior to placement. Since background screenings take time to complete, applicants are encouraged to apply early.

We are an equal opportunity employer and value diversity at our organization.  We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply.  All employment is decided based on qualifications, experience, merit, and business needs.